Dealing with Difficult People at Work – Part 2 (ep.206)

Episode notes

You know the person: they derail meetings, push back on everything, and somehow make simple projects complicated. So how do you actually handle it without losing your mind? In this Talk About Talk episode, Dr. Andrea Wojnicki walks you through exactly what to do when you're dealing with difficult people at work, whether that's a customer, a direct report, a peer, or even your boss. If you’re wondering when and how to escalate the situation, Andrea’s five-step escalation sequence provides you with a step-by-step playbook. You'll also learn the two-word principle that keeps you from getting pulled into drama with difficult people. This is Part 2 of a two-part series. If you haven't listened to Part 1 yet, start there to get the foundational framework. Then come back here for the specific tactics.