AI in L&D: Balancing Data, Learning, and Human Experience with Deidre Alves

Episode notes

As organizations rapidly adopt AI, how do leaders ensure they don’t lose sight of the most important element—the learner? In this episode of Talent and the Age of AI , host Jason Keese sits down with Deidre Alves, Chief Learning and Leadership Officer at ExuLAB™ Global, to explore how leaders can thoughtfully navigate AI adoption while staying grounded in how people actually learn. Deidre highlights a growing challenge: many organizations are rushing into AI tools and learning technologies without first understanding the fundamentals of human learning. She explains why experiential learning—briefing, experience, and reflection—is critical and must remain the foundation before layering in AI. The conversation also explores the uneven pace of AI adoption across organizations and why leaders must create intentional space to pause, reflect, and assess what’s truly working. Deidre emphasizes the importance of AI literacy—not full technical fluency—and why leaders should focus on helping teams understand how AI works, including ethical considerations and bias awareness.