Using Data To Improve the Candidate Experience with Keith Friant at Comcast

Episode notes

On today’s episode, host Ryan Dull is joined by Keith Friant , Director of Talent Acquisition at Comcast , to hear how Keith is approaching talent management from a data-centric perspective. Attracting and retaining top talent requires an effective hiring plan. Keith approaches his hiring strategy with several key ideas in mind: - Gathering feedback from candidates is essential in improving the candidate experience. - Gathering data can be as simple as having candidates respond to surveys, much like a customer satisfaction survey. - Scaling can be difficult with an RPO, and in-house hiring is the best way to build teams that align with company values. - The candidate experience isn’t limited to the hiring process, but encompasses all the time a candidate spends growing and developing within an organization post-hire. - Ensuring employees find opportunities for professional development within a company is an equally important job for TA leaders. - Frontline labor will continue to be competitive for the foreseeable future, so creative hiring practices must continue to be a TA priority.