Ep.9. - How To Build A World-Class Hospitality Operation - Peter Lyons, The Restaurant Guru - Supy Talks Podcast

Episode notes

In Episode 9 of Supy Talks, we sit down with Peter Lyons – a hospitality consultant, former GM of Hospitality for Pearl Island in Qatar, and the man behind The Restaurant Guru. With 30+ years of hands-on experience across everything from Michelin-starred restaurants to multi-site casual dining groups, Peter shares battle-tested strategies on what it really takes to run a world-class hospitality operation.We dive into: The difference between great service and true hospitality How to run a high-performance shift (from pre-shift briefings to end-of-day reviews) What every manager must do to build a culture of care and consistency How to reduce variance, streamline inventory, and stop waste before it starts What to systemise before you think about franchising your restaurant brand Why guest experience is won or lost at the hands of middle managementWhether you’re running 1 site or 100, this episode is packed with practical, no-nonsense advice that will help you improve team performance, tighten up operations, and create unforgettable guest experiences - every single day. Listen now and learn how to take your hospitality game from good to world-class.