What is a business coach & when do you need one with Ian Kinnery (aka The Scale-Up Coach)

1 00:00:01,800 --> 00:00:04,879 Speaker 1: Well, hello and welcome to the super Connector Show, where 2 00:00:04,960 --> 00:00:08,759 I'm delighted to be joined by Ian Kinnery. Also known 3 00:00:08,800 --> 00:00:12,320 as the Scale Up Coach. He is a scale up 4 00:00:12,320 --> 00:00:15,759 and business coach for ambitious founders and leaders. He's had 5 00:00:15,800 --> 00:00:21,679 over twenty one years of building, coaching and scaling businesses. Hi, Ian, 6 00:00:21,760 --> 00:00:22,239 how you doing. 7 00:00:22,839 --> 00:00:23,480 Speaker 2: I'm excellent? 8 00:00:23,480 --> 00:00:26,160 Speaker 1: Thanks. I like that. I like it when you say 9 00:00:26,199 --> 00:00:30,239 you're excellent. Yeah something, I'm all right, yeah, not bad, 10 00:00:30,320 --> 00:00:31,960 but you're excellent. That's good. 11 00:00:32,000 --> 00:00:35,079 Speaker 2: If somebody says they're all right, I say, is that good? 12 00:00:36,000 --> 00:00:37,880 Yes it is. I knew it was. Why didn't you 13 00:00:37,960 --> 00:00:38,439 say good? 14 00:00:38,719 --> 00:00:41,439 Speaker 1: Yeah? Yeah, that's good. Good? And I like your teacher 15 00:00:41,520 --> 00:00:44,159 as well. So is it scaling scaling up coaches? 16 00:00:44,600 --> 00:00:45,920 Speaker 2: I thought, just to remind me. 17 00:00:46,679 --> 00:00:52,719 Speaker 1: Yeah, yeah. So for anyone that doesn't know what a 18 00:00:52,759 --> 00:00:55,479 business coach is and does can you can you start 19 00:00:55,520 --> 00:00:56,320 by explaining? 20 00:00:57,479 --> 00:01:02,119 Speaker 2: Yeah? Sure. Peter Rucker once said that the bottleneck is 21 00:01:02,159 --> 00:01:05,640 always at the top of the bottle, which means that 22 00:01:05,680 --> 00:01:08,079 if you're at the top of your business, you're probably 23 00:01:08,159 --> 00:01:13,159 the bottleneck. And you know, it's a phrase I use 24 00:01:13,200 --> 00:01:15,159 a lot. You'll have heard me, is it a lot? 25 00:01:15,400 --> 00:01:17,719 We know what we know, but we don't know what 26 00:01:17,760 --> 00:01:21,439 we don't know, and it's what we don't know the 27 00:01:21,599 --> 00:01:26,680 costs us. So, as a business coach, I grow the 28 00:01:26,760 --> 00:01:30,920 business leader, to grow the business, to stop them being 29 00:01:30,959 --> 00:01:35,719 the bottleneck, to help them develop that go some way 30 00:01:35,760 --> 00:01:36,640 to explain. 31 00:01:36,359 --> 00:01:39,480 Speaker 1: It, Yeah, I mean it does. I mean, I know, 32 00:01:39,799 --> 00:01:42,239 I know what that is. Yeah, And I'm sure yeah, 33 00:01:42,400 --> 00:01:45,000 anyone listening to this will what this will will know 34 00:01:45,079 --> 00:01:49,920 as well. But I've definitely seen that over the years 35 00:01:49,959 --> 00:01:52,680 a lot of times where people have started the business, 36 00:01:52,719 --> 00:01:56,879 got those certain points, they're doing well, but that people 37 00:01:56,920 --> 00:01:59,640 are still relying on them to make the decisions, and 38 00:02:00,480 --> 00:02:04,280 like everyone goes to them for the answers, and it 39 00:02:04,319 --> 00:02:06,719 does create a bit of a dependency on that on 40 00:02:06,760 --> 00:02:08,280 that senior person. 41 00:02:08,039 --> 00:02:09,680 Speaker 2: And it's definitely a bottleneck. 42 00:02:10,039 --> 00:02:13,879 Speaker 1: Yeah, definitely a bottle neck. But also they're not always 43 00:02:14,400 --> 00:02:17,400 they often don't have someone that they can talk to either. 44 00:02:17,560 --> 00:02:20,879 Maybe if they're the most senior person, everyone's coming to 45 00:02:20,919 --> 00:02:23,439 them for help and advice, But who do they go 46 00:02:23,560 --> 00:02:26,000 to for help and advice or who can they share 47 00:02:26,039 --> 00:02:29,759 the challenges or the problems with. Sometimes they can't talk 48 00:02:29,800 --> 00:02:32,479 to their colleagues or they they might not have it. 49 00:02:32,560 --> 00:02:34,319 Even if they have a board, they might not be 50 00:02:34,319 --> 00:02:36,560 able to share openly with them. 51 00:02:37,960 --> 00:02:44,000 Speaker 2: They probably won't because entrepreneurs are that type where typically 52 00:02:44,000 --> 00:02:48,800 they just make stuff happen. They don't consult, They just 53 00:02:48,840 --> 00:02:52,280 make stuff happen, which is great until you get to 54 00:02:52,360 --> 00:02:54,199 the limit of your experience. 55 00:02:54,840 --> 00:02:59,280 Speaker 1: Yeah, totally. And you've got loads Well, you've got loads 56 00:02:59,280 --> 00:03:02,080 of good stuff on your website Kinnery dot co dot 57 00:03:02,159 --> 00:03:06,639 uk and LinkedIn. You're sharing some great content on them. 58 00:03:06,800 --> 00:03:10,240 Really enjoying your videos, and I would encourage anyone to 59 00:03:10,439 --> 00:03:11,879 take a look your website as well as You've got 60 00:03:11,879 --> 00:03:14,800 this five day productivity challenge where you can sign up. 61 00:03:14,800 --> 00:03:17,879 We get free email with videos in there, which which 62 00:03:17,879 --> 00:03:24,360 are excellent. I've done that as well. But who do 63 00:03:24,400 --> 00:03:27,479 you normally work with? Like who at the moment, who 64 00:03:27,520 --> 00:03:29,520 are you working with or who do you think benefits 65 00:03:29,560 --> 00:03:30,599 most from working with you? 66 00:03:34,159 --> 00:03:36,680 Speaker 2: As I said on my website, it says I grow 67 00:03:36,800 --> 00:03:40,080 the business leader to grow the business. So I don't 68 00:03:40,120 --> 00:03:45,039 do anything in corporations. I don't understand them, and I 69 00:03:45,280 --> 00:03:49,879 like working with the boss. So I typically work with 70 00:03:50,879 --> 00:03:54,800 ambitious business owners, business owners that want to grow the business, 71 00:03:57,840 --> 00:04:02,159 and they tend to be in the SMA small and 72 00:04:02,280 --> 00:04:07,199 medium sized enterprise sector, so you know, and I've been 73 00:04:07,240 --> 00:04:12,680 doing this now for twenty one years, so an awful 74 00:04:12,719 --> 00:04:15,520 lot of businesses in the Northeast. My model used to 75 00:04:15,560 --> 00:04:20,279 be all face to face before lockdown. Now it's mainly 76 00:04:20,600 --> 00:04:25,360 on zoon, so geography is less of a restriction. But 77 00:04:27,279 --> 00:04:31,399 any business that wants to grow and needs to grow 78 00:04:31,959 --> 00:04:36,680 and being remarkably successful doing that. 79 00:04:37,279 --> 00:04:41,319 Speaker 1: Yeah, you've been doing it over twenty one years, and 80 00:04:42,279 --> 00:04:44,319 I've heard a lot of good things about you, and 81 00:04:44,680 --> 00:04:46,800 I mean, I've been following what you've been doing, but 82 00:04:46,839 --> 00:04:50,560 it's it's really only in the last six six months 83 00:04:50,560 --> 00:04:52,439 twelve months that I've got to know you better and 84 00:04:52,560 --> 00:04:55,120 senior in action as well, and I'm really really impressed 85 00:04:55,399 --> 00:04:57,759 I've seen before went live. I feel like a super 86 00:04:57,759 --> 00:04:59,600 fun a bit of a fan boy because I've been there. 87 00:05:01,800 --> 00:05:04,120 I've been watching all your content and all your videos 88 00:05:04,120 --> 00:05:06,319 and listening to your podcasts, and I'm really benefiting from 89 00:05:07,120 --> 00:05:10,560 it because I'm I'm I would say I'm at that 90 00:05:10,600 --> 00:05:14,399 point as well where and I am aware that I've 91 00:05:14,439 --> 00:05:17,600 been in business for ten years, but the business is 92 00:05:17,759 --> 00:05:21,439 basically me like bring people in as and when I 93 00:05:21,480 --> 00:05:24,439 need them, but it's pretty much me doing all the 94 00:05:24,519 --> 00:05:26,839 day to day. I do have a business partner now, 95 00:05:26,959 --> 00:05:31,000 and I did join forces with Neil, my business partner, 96 00:05:33,000 --> 00:05:35,199 about a year and a half ago, because I was 97 00:05:35,240 --> 00:05:37,920 aware that I wanted someone else to work alongside me. 98 00:05:37,959 --> 00:05:40,600 And he's like he's a co founder, but he's kind 99 00:05:40,600 --> 00:05:44,040 of like a mentor coach as well, helping me think 100 00:05:44,120 --> 00:05:47,040 bigger and definitely have a bit more of a commercial 101 00:05:47,439 --> 00:05:51,040 focus in to what I do. But that was me 102 00:05:51,279 --> 00:05:56,720 being aware that despite having lots of successful years and 103 00:05:56,959 --> 00:05:59,319 loving what I'm doing, if I just keep doing the 104 00:05:59,319 --> 00:06:02,079 same thing, then I'm not going to grow the business. 105 00:06:02,800 --> 00:06:07,199 And you, yeah, and I want to take it to 106 00:06:07,240 --> 00:06:07,839 the next level. 107 00:06:07,879 --> 00:06:12,560 Speaker 2: Now, there's nothing wrong with the business being you. I mean, 108 00:06:12,600 --> 00:06:16,399 this business is me. Where it becomes a problem is 109 00:06:17,759 --> 00:06:21,639 when that's not what you want. Yeah, but that's the 110 00:06:21,680 --> 00:06:25,120 way you're running it. Then it's a problem, and it's 111 00:06:25,160 --> 00:06:28,199 how do you break away from that and change it 112 00:06:28,319 --> 00:06:32,120 from a if you like, a micro business to a 113 00:06:33,040 --> 00:06:34,279 fully fledged business? 114 00:06:35,800 --> 00:06:37,480 Speaker 1: Yeah, Because if it's. 115 00:06:37,360 --> 00:06:42,600 Speaker 2: All about you, you can't easily take holidays. Everything revolves 116 00:06:42,600 --> 00:06:47,560 around you, and after a while that becomes untenable for 117 00:06:47,680 --> 00:06:48,319 most people. 118 00:06:48,839 --> 00:06:52,920 Speaker 1: Yeah, definitely we'll have Then I think what I think 119 00:06:52,959 --> 00:06:55,800 what I've done a good job of is like i 120 00:06:55,800 --> 00:06:58,399 think I'm quite good at building sort of brands. So 121 00:06:58,439 --> 00:07:01,480 I've got like there's what it's me as a brand 122 00:07:01,560 --> 00:07:03,879 as most personal brands, right, and what I what I 123 00:07:04,000 --> 00:07:06,319 do and what I'm known for, right. But then there's 124 00:07:06,360 --> 00:07:10,160 the platform events. So yes I'm the host, but it 125 00:07:10,199 --> 00:07:12,560 doesn't actually need me to be the host it like 126 00:07:12,839 --> 00:07:16,319 the format works. Other people could potentially do that and 127 00:07:16,560 --> 00:07:19,199 we could scale that out if we're bringing other people 128 00:07:19,240 --> 00:07:22,560 in to do that. The Startup scale Up Week it 129 00:07:22,680 --> 00:07:24,600 used to be in Newcastle's Startup Week but it became 130 00:07:25,079 --> 00:07:28,800 UK Startup and Scale Now that's a purely online resource 131 00:07:28,879 --> 00:07:32,120 of blogs and videos and podcasts and guides. Again, that 132 00:07:32,120 --> 00:07:35,399 doesn't need to be me running that. So I've created 133 00:07:35,399 --> 00:07:41,160 these assets and these brands with a view to me 134 00:07:41,360 --> 00:07:43,439 taking a step back. But at the minute it's still 135 00:07:43,519 --> 00:07:47,879 very relyingt on me powering these things and making things happen. 136 00:07:48,639 --> 00:07:53,079 That but that is the loose plan is to is 137 00:07:53,120 --> 00:07:56,519 to bring in other people or maybe to you never know, 138 00:07:56,639 --> 00:07:59,519 someone else might want to take them on away away 139 00:07:59,519 --> 00:08:03,000 from us. But I've I've done a good job of 140 00:08:03,040 --> 00:08:07,240 creating certain things. I've got good systems and technology behind it. 141 00:08:07,319 --> 00:08:10,680 But yeah, I think I do we need a we 142 00:08:10,720 --> 00:08:12,720 need a team, We need a bigger team of people 143 00:08:12,800 --> 00:08:14,160 to to grow it. 144 00:08:15,079 --> 00:08:17,920 Speaker 2: Well, it depends what you want. If if I was 145 00:08:17,959 --> 00:08:21,120 your coach, I'd be saying, Okay, so when you're going 146 00:08:21,160 --> 00:08:24,959 to do that, m what needs to be in place 147 00:08:25,000 --> 00:08:28,439 to allow you to do that? And when he committing 148 00:08:28,519 --> 00:08:32,840 to having it done by Yeah, because we've all got 149 00:08:34,039 --> 00:08:40,960 loose plans, but really you lose vague vague goals lead 150 00:08:41,000 --> 00:08:46,399 the vague plans lead the vague actions. Yeah, and you 151 00:08:46,440 --> 00:08:48,320 know the man at the top of the mountain didn't 152 00:08:48,360 --> 00:08:51,399 fall there. You have the plan to get there and 153 00:08:51,480 --> 00:08:56,639 the timeline to get there and the mission to get there. Yeah. 154 00:08:56,759 --> 00:08:59,200 Speaker 1: No, that's good. No, thank you. I wasn't I wasn't 155 00:08:59,440 --> 00:09:02,159 expecting to had some free coaching, but I do appreciate it. 156 00:09:04,720 --> 00:09:08,000 But now you're right, you're right, because I think definitely 157 00:09:08,080 --> 00:09:10,559 in the early days, it was just kind of kind 158 00:09:10,559 --> 00:09:12,320 of start my own business, kind of kind of get 159 00:09:12,320 --> 00:09:14,559 this thing up and going up and running, and can 160 00:09:14,639 --> 00:09:16,679 I keep going? And then as I kind of make 161 00:09:16,679 --> 00:09:19,000 it a bit bigger and can we make more successful 162 00:09:19,039 --> 00:09:24,960 And then what happened just briefly with me, because it 163 00:09:25,080 --> 00:09:27,240 was very much me and bringing people in as and 164 00:09:27,279 --> 00:09:30,480 when I needed to. But when lockdown happened, I couldn't 165 00:09:30,519 --> 00:09:33,600 run events. Most of the income was coming from events, 166 00:09:34,120 --> 00:09:37,519 so the income fell off a cliff. Move things online. 167 00:09:38,759 --> 00:09:42,159 That was going okay, but then but then I had 168 00:09:42,159 --> 00:09:44,200 to go back into employment for a couple of years 169 00:09:44,279 --> 00:09:46,720 just to steady steady things and get a bit of 170 00:09:47,320 --> 00:09:50,360 regular income and sort of take a bit of pressure off, 171 00:09:51,480 --> 00:09:53,480 which I didn't want to do, but it was exactly 172 00:09:53,559 --> 00:09:56,840 what I needed to do, and actually I learned a 173 00:09:56,840 --> 00:09:59,559 lot from that. But I've come back. I picked up 174 00:09:59,600 --> 00:10:02,039 exactly what I left off, but with a much more 175 00:10:02,080 --> 00:10:05,320 of a commercial focus, and I don't want to be 176 00:10:05,399 --> 00:10:08,080 in that situation again. So that's one of the reasons 177 00:10:08,080 --> 00:10:10,759 why I joined forces with Neil, because it was out 178 00:10:10,799 --> 00:10:13,120 look again, if I just keep doing what I was 179 00:10:13,159 --> 00:10:16,080 doing before, I'm vulnerable and there's a risk that that 180 00:10:16,159 --> 00:10:20,759 might happen again. So yeah, to talk about that was 181 00:10:20,799 --> 00:10:24,279 a trigger for me to So do you tend to 182 00:10:24,279 --> 00:10:28,919 find there's there's triggers, negative triggers, positive, triggers for people 183 00:10:28,960 --> 00:10:29,600 wanting to coach. 184 00:10:31,240 --> 00:10:37,200 Speaker 2: Yeah, I think. I think people either take on a 185 00:10:37,240 --> 00:10:44,360 coach because they're not getting there fast enough or what 186 00:10:44,480 --> 00:10:47,240 they're doing at the minute then know isn't working, and 187 00:10:47,279 --> 00:10:51,759 that usually shows up in terms of stress. I used 188 00:10:51,799 --> 00:10:54,399 to use when I was doing a lot of seminars. 189 00:10:54,440 --> 00:10:58,440 I used to use two photographs, and one was of 190 00:10:58,519 --> 00:11:02,960 a yacht, and if you imagine the yacht, the sails 191 00:11:03,000 --> 00:11:06,000 were full of wind, the crew were all lined up 192 00:11:06,039 --> 00:11:10,600 along the railing of the yacht. It was making clear 193 00:11:10,720 --> 00:11:15,039 and steady progress to its destination which could be seen, 194 00:11:15,840 --> 00:11:18,240 and the sun was on the back and it was 195 00:11:18,240 --> 00:11:23,559 a nice picture. And I think that picture typifies the 196 00:11:23,639 --> 00:11:27,720 image that we have when we go into business, but 197 00:11:27,759 --> 00:11:31,440 the reality often turns out to be something different. And 198 00:11:33,159 --> 00:11:37,480 I have a photograph of a guy in a loincloth 199 00:11:39,320 --> 00:11:43,480 dragging an anchor, and of course every step the anchor 200 00:11:43,519 --> 00:11:47,799 digs deeper and deeper and is becoming more and more 201 00:11:47,879 --> 00:11:51,679 tired and more and more frustrated. So we get the 202 00:11:51,759 --> 00:11:55,279 image of what we think we're going into and then 203 00:11:55,320 --> 00:12:00,519 a totally different image of what reality too often turns 204 00:12:00,559 --> 00:12:03,840 out to be like. And if we're dragging the anchor. 205 00:12:04,360 --> 00:12:09,200 That's a sure sign that something isn't working mhm. And 206 00:12:09,320 --> 00:12:12,480 if something isn't working, then we've got to change, and 207 00:12:13,200 --> 00:12:17,600 change is hard mhm. And that's what the coach is 208 00:12:17,639 --> 00:12:18,159 all about. 209 00:12:19,120 --> 00:12:23,240 Speaker 1: Yeah, so you're right. So people maybe they'll know that 210 00:12:23,440 --> 00:12:25,639 something's not working or then maybe you need to make 211 00:12:25,679 --> 00:12:28,159 a change, but they just don't know how to do that, 212 00:12:28,200 --> 00:12:29,559 and then that's. 213 00:12:29,559 --> 00:12:32,519 Speaker 2: It's not working. But they'll be feeling the stress, feeling 214 00:12:32,600 --> 00:12:35,279 the lack of enjoyment. 215 00:12:35,960 --> 00:12:40,039 Speaker 1: Yeah. Yeah, and it's I bet you get people come 216 00:12:40,120 --> 00:12:44,320 to you where it's already the burnout or close to burnout, 217 00:12:44,399 --> 00:12:46,919 or maybe after burnout, but the idea that you want 218 00:12:46,919 --> 00:12:49,080 to speak to them before that only, Oh. 219 00:12:49,080 --> 00:12:53,159 Speaker 2: Yeah, absolutely, because if you're dragging the anchor, you are 220 00:12:53,240 --> 00:12:56,039 going to collapse sooner or later. 221 00:12:56,639 --> 00:13:01,200 Speaker 1: Yeah. And it's a a friend of mine who talks 222 00:13:01,200 --> 00:13:04,600 about how you're it's very difficult to make good decisions 223 00:13:04,639 --> 00:13:07,519 when you when you're stressed out and overwhelmed. 224 00:13:08,639 --> 00:13:12,559 Speaker 2: And I don't think we realize that, you know, And 225 00:13:12,639 --> 00:13:18,519 typically entrepreneurs will work, we'll spend every hour because we 226 00:13:18,919 --> 00:13:23,159 kind of enjoy it, but we don't realize that. That's 227 00:13:23,159 --> 00:13:26,159 why I use the spiral. You know, we don't realize 228 00:13:26,159 --> 00:13:29,120 that we're spiraling down all the time. I know at 229 00:13:29,120 --> 00:13:32,639 the minute, I'm going on holiday for the weekend on Thursday, 230 00:13:33,360 --> 00:13:36,679 because I know I'm tired. I know I'm not as 231 00:13:38,879 --> 00:13:45,080 decisive as I am when I'm less tired. You know, 232 00:13:46,000 --> 00:13:50,960 you wouldn't race a race horse every weekend. You know, 233 00:13:51,440 --> 00:13:56,080 a prime athlete, well, they stopped competing six months before 234 00:13:56,120 --> 00:14:01,960 the Olympics. And yet as entrepreneurs, it's head down, backside 235 00:14:02,039 --> 00:14:04,720 up and plow on and on and on, And particularly 236 00:14:04,759 --> 00:14:13,080 for blocks, there's something distinctly and wise about that. 237 00:14:13,639 --> 00:14:20,440 Speaker 1: Yeah, yeah, I'm I know. There's there's times when you 238 00:14:20,799 --> 00:14:23,000 just have to work. You have to know nose to 239 00:14:23,039 --> 00:14:26,360 the grindstone. You just have to work long hours and 240 00:14:26,480 --> 00:14:28,960 really really hard. But it's but you've got to take 241 00:14:29,000 --> 00:14:31,639 some time out after that busy period, or you've got 242 00:14:31,679 --> 00:14:34,679 to you've got to carve out some rest time in between. 243 00:14:34,759 --> 00:14:37,879 And even even made at a small level, there'll be 244 00:14:37,879 --> 00:14:40,960 some days where I'm just or even particularly in the 245 00:14:41,000 --> 00:14:43,720 build up to a big event, well I'm just working 246 00:14:43,840 --> 00:14:46,440 crazy hours, but I just know it needs to be done. 247 00:14:47,759 --> 00:14:49,840 But I also know that as soon as it's over, 248 00:14:49,960 --> 00:14:53,600 I'm going to probably take the next week off, maybe longer. 249 00:14:54,559 --> 00:14:59,879 Speaker 2: Well, as long as you do. We we don't rely 250 00:15:00,080 --> 00:15:04,639 lies how we start to lose cognitive power, we start 251 00:15:04,720 --> 00:15:09,759 to lose energy, and that can be if we're not 252 00:15:09,879 --> 00:15:12,399 careful the beginning of the end. 253 00:15:13,120 --> 00:15:18,519 Speaker 1: Yeah, but even even just there's some days I'll work 254 00:15:18,679 --> 00:15:20,879 later than the next day. I will take it easy, 255 00:15:21,000 --> 00:15:27,360 or I'll clean me diary because because I don't and no, 256 00:15:27,440 --> 00:15:30,360 I think it's good. I'm a bit jealous that you're 257 00:15:30,360 --> 00:15:32,759 going on holdly this this this weekend, but I think 258 00:15:32,799 --> 00:15:36,480 it's well. I know you do, I know you do. 259 00:15:36,960 --> 00:15:40,679 I think there's one thing I would recommend anyone running 260 00:15:40,679 --> 00:15:44,639 the businesses to take your holidays, Like definitely book your 261 00:15:44,639 --> 00:15:48,399 holidays and take your time out and force yourself if 262 00:15:48,399 --> 00:15:51,240 you have to, to switch. 263 00:15:50,960 --> 00:15:55,360 Speaker 2: Off and get some hobbies. Yeah, get some more peace. 264 00:15:56,559 --> 00:15:59,039 Well yeah, that's you know. When I take on a 265 00:15:59,080 --> 00:16:02,480 new client, of the things that I tell them is 266 00:16:02,519 --> 00:16:05,960 to get some new hobbits. Because as entrepreneurs, what we 267 00:16:06,120 --> 00:16:09,960 tend to do is we stretch the day out. You know, 268 00:16:10,200 --> 00:16:13,039 it was five o'clock, everybody else is going home, but 269 00:16:13,480 --> 00:16:18,519 I haven't finished. I'll do an extra hour and that perpetuates. 270 00:16:19,679 --> 00:16:22,200 Whereas if you had a new puppy or a new 271 00:16:23,879 --> 00:16:26,720 motorbike or something that you have to be home for, 272 00:16:27,360 --> 00:16:30,720 you would do it. And of course if we contain 273 00:16:30,840 --> 00:16:35,679 the day, we're actually more productive. You're never as productive 274 00:16:36,399 --> 00:16:39,240 as you are the day before you go on holiday. 275 00:16:40,279 --> 00:16:44,039 You know, on Thursday, I'll be ruthless with my time 276 00:16:44,919 --> 00:16:48,720 because if I missed the plane, I don't get a 277 00:16:48,759 --> 00:16:52,720 second chance. So on the day before we go on holiday, 278 00:16:53,559 --> 00:16:57,320 we are ruthless. But most of the time we're not. 279 00:16:57,840 --> 00:16:59,840 Oh I just do a bit more. I'll just work 280 00:16:59,840 --> 00:17:03,879 an of the hour and we're started. 281 00:17:03,759 --> 00:17:08,400 Speaker 1: Slowly, especially if a lot of people work from home 282 00:17:08,440 --> 00:17:11,079 as well doing this, so it's it's it's not such 283 00:17:11,079 --> 00:17:16,799 a clear mark between the the job or the day 284 00:17:17,279 --> 00:17:20,119 daily work in the in the home life if they're 285 00:17:20,119 --> 00:17:22,200 working from them. One of one of the best things 286 00:17:22,240 --> 00:17:28,880 I've done recently we got a dog. We got a puppy. 287 00:17:30,880 --> 00:17:33,039 Oh yeah, Katie, my partner, But I think she told 288 00:17:33,039 --> 00:17:35,960 you about so I didn't think I was a dog person, 289 00:17:36,559 --> 00:17:38,519 so I've never had a dog. I've always grone up 290 00:17:38,519 --> 00:17:42,119 with cats. And she is a dog person and really 291 00:17:42,119 --> 00:17:44,200 wanted a dog, but she's not had one for a 292 00:17:44,240 --> 00:17:48,240 long time, and I really really didn't want a dog. 293 00:17:48,519 --> 00:17:51,119 And then we were on holiday last summer and her 294 00:17:51,160 --> 00:17:54,000 and the youngest daughter were like pitching to me basically 295 00:17:54,200 --> 00:17:57,039 the benefits of having a dog and showed me photos 296 00:17:57,079 --> 00:18:00,920 and like narrowing it down. But and then it's the 297 00:18:00,960 --> 00:18:04,720 best thing ever. I absolutely love dore this dog. And 298 00:18:05,160 --> 00:18:08,039 I'm I Meansha loves Katie as well, but I'm her person. 299 00:18:08,160 --> 00:18:10,000 She just wants to be with me all the time, right, 300 00:18:10,839 --> 00:18:14,319 and that does. I love taking her for a walk, 301 00:18:14,599 --> 00:18:18,599 like I like walking anyway, but I love it that 302 00:18:17,720 --> 00:18:22,160 I that I have to take that for at least 303 00:18:22,200 --> 00:18:25,839 two usually three walks a day, breaks up the day, 304 00:18:26,160 --> 00:18:30,440 gives me space to think, and it's yeah, it's it's 305 00:18:30,480 --> 00:18:32,559 one of the best things ever, as well as the 306 00:18:32,759 --> 00:18:35,119 emotional you know, you you feel good when. 307 00:18:37,640 --> 00:18:39,759 Speaker 2: Yeah, I couldn't I couldn't be without my dog. 308 00:18:40,359 --> 00:18:43,480 Speaker 1: Yeah, I know, definitely. Well I heard yet, what kind 309 00:18:43,480 --> 00:18:44,200 of dog have you got? 310 00:18:44,720 --> 00:18:51,440 Speaker 2: It's a bordered Terrier. It's called Edwin. It's just brilliant. 311 00:18:52,960 --> 00:18:55,119 Speaker 1: I've seen a photo of Edwin. I haven't got, Like, 312 00:18:55,359 --> 00:18:57,079 don't you put them in funny hats and. 313 00:18:58,079 --> 00:19:02,079 Speaker 2: Uh yeah, well probably his birthday photograph, but. 314 00:19:03,920 --> 00:19:10,119 Speaker 1: Excellent, excellent. So when I saw something you posted something 315 00:19:10,160 --> 00:19:12,920 about how this is one of your recent videos, which 316 00:19:12,920 --> 00:19:15,680 I thought was excellent. You do post some really good 317 00:19:15,759 --> 00:19:19,599 videos on LinkedIn about how you're sure you can work. 318 00:19:20,160 --> 00:19:22,920 You can work with every business, like every business can 319 00:19:22,920 --> 00:19:26,400 be helped, but not every business or our leader can 320 00:19:26,519 --> 00:19:33,000 be helped because people don't. Some people just don't take 321 00:19:33,039 --> 00:19:35,640 advice and they're closed minded. So do you want to 322 00:19:35,720 --> 00:19:36,599 say a bit about that? 323 00:19:37,559 --> 00:19:43,119 Speaker 2: Yeah, I think you know. Carol Dweck, I think Stafford 324 00:19:43,160 --> 00:19:51,960 professor came up with the concept of a fixed mindset 325 00:19:52,319 --> 00:20:01,279 or a learning mindset, growth mindset, she called it, and 326 00:20:01,319 --> 00:20:05,119 to me, that's one of particularly in the twenty first century, 327 00:20:05,680 --> 00:20:09,279 that's one of the most most important things. If we 328 00:20:09,319 --> 00:20:13,160 haven't got a growth mindset, we're never going to learn 329 00:20:13,240 --> 00:20:16,279 what we need to learn. If we have got a 330 00:20:16,319 --> 00:20:22,240 growth mindset, we will learn, and we'll be prepared to 331 00:20:22,319 --> 00:20:27,559 face the discomfort of doing something new and with a 332 00:20:27,599 --> 00:20:31,119 world that's changing as quickly as ours is. You know, 333 00:20:31,279 --> 00:20:37,079 if you only if you only ever do what you've 334 00:20:37,079 --> 00:20:40,319 always done, you'll always get what you've always got. I 335 00:20:40,359 --> 00:20:43,079 think it was Peter Drucker again that said, and I 336 00:20:43,119 --> 00:20:47,440 can't remember the dates, but he said his family were 337 00:20:47,519 --> 00:20:56,880 printers from fifteen seventy till sixteen fifty and they didn't 338 00:20:56,920 --> 00:21:02,839 need to learn anything new. In twenty twenty six, you 339 00:21:02,920 --> 00:21:07,880 can't get through a day without learning something new. So 340 00:21:09,880 --> 00:21:15,279 but if somebody's got a fixed mindset, fundamentally, what they're 341 00:21:15,279 --> 00:21:18,359 saying is I know what I know and it's never 342 00:21:18,440 --> 00:21:22,519 going to change. Well, actually, if it's never going to change, 343 00:21:22,519 --> 00:21:26,039 you might as well give up now because the world 344 00:21:26,279 --> 00:21:30,720 after this podcast, the world outside will be different in 345 00:21:30,839 --> 00:21:36,160 some way big or small, and if I can't adapt 346 00:21:36,200 --> 00:21:39,720 to that, I'll be redundant. 347 00:21:40,960 --> 00:21:44,200 Speaker 1: Yeah, now, I love that. I mean I like to 348 00:21:44,240 --> 00:21:48,519 think of got it when I have got a growth mindset. 349 00:21:48,519 --> 00:21:50,359 I know I have and one of my I've got 350 00:21:50,400 --> 00:21:53,000 like a person might always like stay curious, because I 351 00:21:53,359 --> 00:21:56,400 just love learning and I'm always open to new ideas 352 00:21:56,400 --> 00:21:59,000 and new ways of thinking. And I put myself in 353 00:21:59,079 --> 00:22:05,480 situations where that are uncomfortable and stretch me and try 354 00:22:05,519 --> 00:22:07,680 things out for the first time. At the same time, 355 00:22:08,039 --> 00:22:11,359 I know there are certain areas where I am resistant 356 00:22:11,519 --> 00:22:14,799 to try because I'm I've not done them before. And 357 00:22:14,880 --> 00:22:20,720 I'm a that I can't do it, but but I've 358 00:22:20,720 --> 00:22:25,039 got a track record of doing making things happen just 359 00:22:25,079 --> 00:22:29,279 by putting myself in those situations. So I think once, yeah, 360 00:22:29,359 --> 00:22:32,079 once you've got that experience in that track record behind you, 361 00:22:32,079 --> 00:22:33,880 you you're more willing to do it. 362 00:22:35,319 --> 00:22:40,440 Speaker 2: I agree. But I think curiosity is a superpower. You 363 00:22:40,519 --> 00:22:44,319 know that the more curious we are, the less we assume, 364 00:22:44,880 --> 00:22:47,839 the more we need to learn and ask and listen 365 00:22:48,200 --> 00:22:53,359 rather than tell mm hmmm. And again, listening is a superpower. 366 00:22:54,000 --> 00:22:59,599 Speaker 1: Yeah, I believe. No, I agree, Well, I think there's 367 00:22:59,599 --> 00:23:01,559 so much and then you can never you can never 368 00:23:01,599 --> 00:23:05,799 know it all? Can you like this? And but also 369 00:23:08,000 --> 00:23:11,960 well now when you you already had, I mean, everything's 370 00:23:12,000 --> 00:23:14,960 on YouTube, isn't it. Everything's on Google? And now even 371 00:23:15,640 --> 00:23:17,279 with a I. I know you're not a massive fan 372 00:23:17,400 --> 00:23:19,920 of a I, and I'm a bit like in the 373 00:23:19,920 --> 00:23:23,559 middle about AI, but like, it's all there isn't it. 374 00:23:23,759 --> 00:23:26,039 But it's you've got to know what questions to ask 375 00:23:26,240 --> 00:23:26,920 to get the right. 376 00:23:27,519 --> 00:23:32,599 Speaker 2: You've got to have some some way of assessing whether 377 00:23:32,680 --> 00:23:37,480 it's as or the truth. And that's the problem with 378 00:23:37,960 --> 00:23:43,000 anything on social media. There's no it's one of its attractions. 379 00:23:43,000 --> 00:23:46,400 There's there's no policing of it. 380 00:23:47,039 --> 00:23:48,359 Speaker 1: Yeah, yeah, but. 381 00:23:50,000 --> 00:23:52,400 Speaker 2: Yeah, I mean that's which is why I tend to 382 00:23:52,440 --> 00:24:03,160 stick to books, because books have typically the particularly older ones, 383 00:24:03,240 --> 00:24:08,160 has been more more scrutiny. Yeah, you know, And it's interesting. 384 00:24:08,200 --> 00:24:11,400 I've got over two thousand books in my library now, 385 00:24:12,440 --> 00:24:17,880 and still in my reading room there's a stack of 386 00:24:17,920 --> 00:24:25,200 books on the table next to me, and I ended 387 00:24:25,279 --> 00:24:28,359 up having to select two or three to take away 388 00:24:28,440 --> 00:24:33,559 this weekend. Yeah, constantly learning, constantly read it. 389 00:24:34,000 --> 00:24:37,160 Speaker 1: Oh yeah, you know, it never stopped learning. And I 390 00:24:37,200 --> 00:24:38,759 love books as well. I mean, I've got a bunch 391 00:24:38,799 --> 00:24:42,319 of books on my desk here. I've read most of them, 392 00:24:42,319 --> 00:24:44,880 but like there's there's a couple I've still got on 393 00:24:44,880 --> 00:24:48,480 the goal or just about to start. But you say, 394 00:24:48,519 --> 00:24:50,839 there's there's a lot that have stood the test of time. 395 00:24:51,160 --> 00:24:53,880 Others maybe the world has moved on and they're not 396 00:24:53,920 --> 00:24:58,640 as relevant anymore. But there's but there's a reason why. 397 00:24:58,680 --> 00:25:02,119 Some of these are classics and people regularly refer to 398 00:25:02,160 --> 00:25:07,319 them and talk about them. So what is there. I 399 00:25:07,319 --> 00:25:10,440 know you mentioned a couple of people earlier. Is there 400 00:25:10,480 --> 00:25:14,680 any in particular that you regularly recommend to clients to 401 00:25:14,720 --> 00:25:15,920 read books. 402 00:25:16,519 --> 00:25:21,640 Speaker 2: Yes, yeah, always, but it really it depends on the client. 403 00:25:21,799 --> 00:25:29,079 It depends what where their focus of attention is. But yeah, 404 00:25:29,160 --> 00:25:32,640 I encourage all clients to read because if they read, 405 00:25:33,240 --> 00:25:36,559 they're getting the base level of knowledge. I mean, I've 406 00:25:36,599 --> 00:25:42,559 got no problem helping people with that. But it's far 407 00:25:42,599 --> 00:25:46,519 more productive if you understand something and then we can 408 00:25:46,559 --> 00:25:50,200 talk about the application of it, rather than going from 409 00:25:50,559 --> 00:25:56,680 from a base of zero knowledge. So, and what I 410 00:25:56,759 --> 00:26:00,599 find is that, in fact, the client that I saw 411 00:26:00,640 --> 00:26:03,799 this morning has never read as many books as he 412 00:26:03,880 --> 00:26:07,759 has in the last few months he's been working. And 413 00:26:08,319 --> 00:26:14,839 generally people really enjoy it and it becomes a habit 414 00:26:16,400 --> 00:26:23,640 for life after that. So continuous learning, I would suggest. 415 00:26:23,839 --> 00:26:28,119 Speaker 1: Yeah, so what's go and give us a put me 416 00:26:28,160 --> 00:26:30,240 on the spot. Here is a one book in particular 417 00:26:30,319 --> 00:26:33,319 that you that you think they think I should read, 418 00:26:33,599 --> 00:26:38,079 or that, or that you regularly recommend to people. 419 00:26:38,160 --> 00:26:40,960 Speaker 2: What's well? Funnily enough, as I said, I've got two 420 00:26:40,960 --> 00:26:46,079 thousand books. I've got about probably thirty or forty in 421 00:26:46,400 --> 00:26:51,200 the bookshelf here in the office, and I've got someone 422 00:26:51,240 --> 00:26:54,160 with desk here which I'm constantly referring to the one 423 00:26:54,200 --> 00:26:58,359 that I'm particularly entransferring and it is designed loving by 424 00:26:58,440 --> 00:27:06,319 Marcus Buckingham and what he's talking about and I absolutely 425 00:27:06,359 --> 00:27:11,720 get this is how transactional the world has become. And 426 00:27:11,799 --> 00:27:17,400 of course AI makes it even more transactional. But fundamentally, 427 00:27:19,279 --> 00:27:23,839 people need to love what they're doing, and we keep 428 00:27:23,920 --> 00:27:31,160 building places of work that just not fulfilling they do, 429 00:27:31,720 --> 00:27:35,759 they don't lift the spirit, and it should, you know, 430 00:27:35,839 --> 00:27:41,759 because if we're just going into work as a transactional arrangement, 431 00:27:42,000 --> 00:27:47,640 that's an awful way to spend your time. So it's 432 00:27:47,720 --> 00:27:51,519 really about how do we make the workplace more human 433 00:27:51,640 --> 00:27:55,599 because the workplace isn't working for so many people at 434 00:27:55,599 --> 00:28:00,480 the minute, and I think that's really important. One of 435 00:28:00,480 --> 00:28:03,480 the reasons that I do what I do is that 436 00:28:05,519 --> 00:28:10,279 And every Christmas I'll just take a mental note of 437 00:28:10,400 --> 00:28:17,599 how many lives have impacted because I'm working with their business. 438 00:28:18,160 --> 00:28:20,799 And this started a few years ago, you know, when 439 00:28:20,799 --> 00:28:23,920 we were in yet another recession, and one Christmas I 440 00:28:23,960 --> 00:28:26,519 was thinking, well, all of these people are going home 441 00:28:26,599 --> 00:28:32,319 for Christmas way more confident about next year because of 442 00:28:32,359 --> 00:28:40,720 the work that I'm doing with their business. I fundamentally 443 00:28:40,720 --> 00:28:45,839 believe that a business that's well run benefits everybody. It 444 00:28:45,960 --> 00:28:51,359 benefits the team, it benefits the owners, it benefits the stakeholders, 445 00:28:51,759 --> 00:28:57,160 it benefits the customers. But a business has badly run 446 00:28:58,279 --> 00:28:59,720 hardly benefits anybody. 447 00:29:00,160 --> 00:29:00,839 Speaker 1: No. 448 00:29:01,039 --> 00:29:05,519 Speaker 2: So you know, regularly, as I say, every year around 449 00:29:05,720 --> 00:29:10,960 I take stock and try and estimate the impact that 450 00:29:11,039 --> 00:29:15,279 I've had. Yeah, and just this morning that the person 451 00:29:15,319 --> 00:29:19,160 I was coaching at nine o'clock has been running this 452 00:29:19,319 --> 00:29:21,920 business of his for which is quite a big business 453 00:29:21,960 --> 00:29:27,039 for I think seven years now, and he said, I've 454 00:29:27,119 --> 00:29:30,839 never been as happy and contented doing what I'm doing 455 00:29:31,640 --> 00:29:34,119 that I have this last few weeks. Now. I'm not 456 00:29:34,200 --> 00:29:36,759 saying that was down to me, but that's not the 457 00:29:36,799 --> 00:29:38,000 first time I've heard that. 458 00:29:38,440 --> 00:29:42,920 Speaker 1: Yeah, I love that. I think it is well. I've 459 00:29:43,039 --> 00:29:47,920 no doubt you do have a positive impact on the 460 00:29:47,920 --> 00:29:51,000 clients in their and their businesses and the colleagues. And 461 00:29:52,119 --> 00:29:54,920 I think your business will probably bound to see this 462 00:29:54,920 --> 00:29:57,799 because we're business orders. But I think business is a 463 00:29:57,799 --> 00:30:00,559 force for good, Like you know, it's good for society 464 00:30:00,599 --> 00:30:05,759 and it's good for community to have strong, successful, well 465 00:30:05,839 --> 00:30:09,880 run businesses of happy, fulfilled people. 466 00:30:10,640 --> 00:30:17,119 Speaker 2: Yeah. Yeah, And there's a whole school of I suppose 467 00:30:17,160 --> 00:30:21,559 we would call it philosophy about business being a force 468 00:30:21,640 --> 00:30:26,480 for good conscious capitalism. It's often called and you know, 469 00:30:27,240 --> 00:30:32,160 I think a well run business is exactly that, And 470 00:30:32,359 --> 00:30:36,759 why would you not want a well run business when, 471 00:30:36,799 --> 00:30:40,640 of course, of well run business by definition means that 472 00:30:40,680 --> 00:30:42,400 it looks after it it's people. 473 00:30:43,000 --> 00:30:46,920 Speaker 1: Yeah, yeah, yeah, And I always think I always think 474 00:30:46,920 --> 00:30:51,559 it's odd when I can't get the words, I can't 475 00:30:51,599 --> 00:30:56,079 remember the correct terminology. But like the the legal definition 476 00:30:56,759 --> 00:31:01,480 or responsibility of a director of businesses, it's just to 477 00:31:01,680 --> 00:31:06,799 make money, like the legal definition or a director is 478 00:31:06,839 --> 00:31:09,559 to But business isn't just that. 479 00:31:09,920 --> 00:31:13,319 Speaker 2: It's much more now, and that came from and I 480 00:31:13,359 --> 00:31:18,839 forget the guy's name, but there's an American who about 481 00:31:19,079 --> 00:31:22,920 twenty thirty years ago argued that the main function of 482 00:31:22,960 --> 00:31:26,039 the business was to maximize shareholder value. 483 00:31:26,319 --> 00:31:27,960 Speaker 1: Yeah, that's it, And. 484 00:31:27,880 --> 00:31:36,000 Speaker 2: That's that's saying held sway for a long long time. 485 00:31:37,240 --> 00:31:39,759 It tends not to now people are a bit more 486 00:31:40,039 --> 00:31:44,960 worldly wise, but still that's the impression that a lot 487 00:31:45,000 --> 00:31:49,119 of people have. But it can't be about that, you know, 488 00:31:49,640 --> 00:31:53,960 I talk about the triple bottom line. You know, we 489 00:31:54,079 --> 00:31:57,480 need to be the supplier of choice. Everybody gets that 490 00:31:58,359 --> 00:32:01,799 we want to be as busy and so owners the 491 00:32:01,839 --> 00:32:06,279 place that people come to first. But we also need 492 00:32:06,319 --> 00:32:10,279 to be the investment of choice. You know, if our 493 00:32:10,400 --> 00:32:14,519 investment in our business isn't providing a better yield, then 494 00:32:14,720 --> 00:32:17,440 will do somewhere else? Then why are we doing it? 495 00:32:18,680 --> 00:32:22,279 But the third of the triple bottom line is the 496 00:32:22,319 --> 00:32:27,880 employer of choice, because if you think about it, if 497 00:32:27,920 --> 00:32:31,799 I'm not the employer of choice at very best, I'm 498 00:32:31,799 --> 00:32:36,640 the employer of second choice, but I'm probably the employer 499 00:32:36,720 --> 00:32:40,200 of last choice, which means that instead of getting the 500 00:32:40,279 --> 00:32:45,440 cream of the jobs market, I'm getting the dregs. So 501 00:32:46,200 --> 00:32:51,160 being the employer of choice, it's a really important concept 502 00:32:51,799 --> 00:32:58,880 and that will only happen if we're providing value to 503 00:32:58,960 --> 00:33:04,240 the team. M hm. However, we described that and it's 504 00:33:04,279 --> 00:33:06,799 it's about way more than what we pay people. 505 00:33:07,319 --> 00:33:10,640 Speaker 1: Mm hmm. Totally. Yeah, people are wise to that on 506 00:33:10,720 --> 00:33:13,279 them and definitely it's it's not just young people, but 507 00:33:13,359 --> 00:33:16,160 young people in particular or the research ors like that, 508 00:33:16,279 --> 00:33:17,319 that's what they're looking for. 509 00:33:18,279 --> 00:33:23,359 Speaker 2: In a different world, you know, not the age of 510 00:33:25,119 --> 00:33:32,519 I mean, my parents grew up in the warriors, you know, 511 00:33:32,720 --> 00:33:38,200 so so there their needs were more about survival than 512 00:33:38,319 --> 00:33:43,640 the choice. We're in a different era now, but yeah, 513 00:33:43,680 --> 00:33:48,319 if we you know, if we if we aren't looking 514 00:33:48,359 --> 00:33:52,720 after the people that work for us, well we'll probably 515 00:33:52,759 --> 00:33:54,519 deserve everything we've got coming. 516 00:33:54,720 --> 00:34:02,279 Speaker 1: Mm hmm, yeah, totally. We're talking about before went live. 517 00:34:02,319 --> 00:34:06,359 And I'm not going to go political as in like, yeah, 518 00:34:06,640 --> 00:34:12,159 but Keir Starmer has resigned today about an hour ago, 519 00:34:12,320 --> 00:34:17,119 an hour and a bit ago us the world change, Yeah, exactly. 520 00:34:17,199 --> 00:34:21,960 And so you see this a lot in politics and 521 00:34:22,039 --> 00:34:26,039 in sport right where if things aren't going well, everyone 522 00:34:26,119 --> 00:34:29,320 calls for the head to go, like, oh, they should 523 00:34:29,360 --> 00:34:32,800 resign and get rid of them. And maybe it makes 524 00:34:32,840 --> 00:34:35,920 people feel better in the short term to just get 525 00:34:36,000 --> 00:34:38,440 rid of someone, but that doesn't seem to be much 526 00:34:38,480 --> 00:34:42,280 thought about what next or even how do we make 527 00:34:42,320 --> 00:34:47,760 the current head perform better? So I don't know, that's 528 00:34:47,800 --> 00:34:50,280 just come to be head. It's spun to be mind 529 00:34:50,320 --> 00:34:53,480 now about like he probably was a good prime minister, 530 00:34:54,159 --> 00:34:58,159 but for whatever reason he lost the support of the 531 00:34:58,159 --> 00:35:03,239 people around him. People turned again public sentiment. Was apparently 532 00:35:03,639 --> 00:35:07,800 the least popular prime minister since Poland began in nineteen 533 00:35:07,800 --> 00:35:14,559 seventy seven, but they won with a lionslide victory two 534 00:35:14,679 --> 00:35:17,800 years ago. So like he was obviously the right man 535 00:35:17,920 --> 00:35:21,280 to wait to get labor back into power. But something 536 00:35:22,000 --> 00:35:24,960 once he's in power, it sounds like he's not had 537 00:35:24,960 --> 00:35:30,599 the right people around him advising him or coaching him. 538 00:35:30,880 --> 00:35:35,039 Speaker 2: I think so. I mean, you know, politics is as 539 00:35:35,119 --> 00:35:42,800 a peculiar environment, sports funnily enough, but you know that 540 00:35:44,880 --> 00:35:48,920 my I mean, I've got to say, I think he's 541 00:35:48,960 --> 00:35:53,519 been a dreadful prime minister or this last two years 542 00:35:53,559 --> 00:36:03,119 have been awful. But what what surprised me is that 543 00:36:05,840 --> 00:36:10,639 I'm not sure that there's been anybody in his camp 544 00:36:11,639 --> 00:36:17,519 that has been trading in the truth with him. When 545 00:36:17,559 --> 00:36:22,519 Tiger Woods was asked why have so many coaches, his 546 00:36:22,719 --> 00:36:26,519 answer was, well, I can't see my own swing, and 547 00:36:26,559 --> 00:36:30,119 we all need people around us that are going to 548 00:36:30,159 --> 00:36:35,039 trade in the truth with us. And of course, the 549 00:36:35,039 --> 00:36:39,559 more powerful we are, or the more powerful the position, 550 00:36:40,159 --> 00:36:43,840 the less likely people are to trade in the truth. 551 00:36:45,079 --> 00:36:50,400 Very often, that's why somebody does employ a coach, because 552 00:36:50,599 --> 00:36:53,559 that's my job. My job isn't the flat of the client. 553 00:36:54,280 --> 00:36:57,119 It's not to tickle him or her with a feather, 554 00:36:58,280 --> 00:37:00,960 it's to trade in the truth. Often say, you know, 555 00:37:01,440 --> 00:37:04,000 if your child's ugly. It's my job to tell you, 556 00:37:05,679 --> 00:37:11,599 and that's the understanding that we have. So I've paid 557 00:37:11,679 --> 00:37:14,360 the trade in the truth. I don't know if anybody 558 00:37:16,280 --> 00:37:22,480 had they the courage or the wherewithal to do that, 559 00:37:23,719 --> 00:37:27,599 or whether Stelma didn't think he needed it, But we 560 00:37:27,639 --> 00:37:31,159 all need somebody in our corner that's gonna tell us 561 00:37:31,199 --> 00:37:32,320 when we've been an idiot. 562 00:37:32,880 --> 00:37:34,960 Speaker 1: Yeah, yeah, we. 563 00:37:34,960 --> 00:37:36,159 Speaker 2: Can't say our own sway. 564 00:37:36,760 --> 00:37:40,159 Speaker 1: No politics in particular, it must be really difficult because 565 00:37:40,320 --> 00:37:44,119 you just it's who do you trust? Right, You probably 566 00:37:44,360 --> 00:37:47,159 felt like you didn't have anyone maybe adgent of congression, 567 00:37:47,199 --> 00:37:49,440 maybe maybe didn't feel like you had anyone around him you. 568 00:37:49,440 --> 00:37:54,199 Speaker 2: Could trust it. It's going to be a Ford model, really, 569 00:37:54,280 --> 00:38:00,599 hasn't it, Because for me, a good leader is somebody 570 00:38:00,639 --> 00:38:05,440 that that deals in the truth, that confronts the brutal 571 00:38:05,519 --> 00:38:10,639 realities of the situation. But of course, in politics, they 572 00:38:10,679 --> 00:38:17,039 need to be re elected. And it's a really difficult 573 00:38:17,519 --> 00:38:21,800 line to tread being honest and open and facing the 574 00:38:21,840 --> 00:38:26,079 brutal realities and still doing it in such a way 575 00:38:26,159 --> 00:38:31,960 that we remain popular enough to be re elected. Yeah, 576 00:38:33,960 --> 00:38:36,000 I mean, I think I think it. I think it 577 00:38:36,039 --> 00:38:38,639 can be done, but I'm not sure that it has 578 00:38:38,719 --> 00:38:43,559 been done in this country for quite a number of years. 579 00:38:44,960 --> 00:38:47,360 Speaker 1: And everything, so everything is still public now as well, 580 00:38:47,400 --> 00:38:47,639 isn't it. 581 00:38:49,440 --> 00:38:53,039 Speaker 2: You've got social media, you've got everybody's got a voice now, 582 00:38:53,800 --> 00:38:59,159 so it's very easy to for that to get out 583 00:38:59,199 --> 00:39:02,719 of hand and over well. You know, we've seen football 584 00:39:02,760 --> 00:39:07,320 managers that have lost the dressing room. This is very 585 00:39:07,400 --> 00:39:10,920 much the same, you know, has lost the confidence of 586 00:39:10,960 --> 00:39:17,440 his of his people. Yeah, it's a it's a difficult situation, 587 00:39:17,760 --> 00:39:23,320 but of course the downstream consequence of it is that 588 00:39:23,360 --> 00:39:30,559 the country's going to be in turmoil again. And you'll 589 00:39:30,599 --> 00:39:34,519 know as a businessman that what businesses need is some 590 00:39:34,679 --> 00:39:40,199 degree of stability because it's you know, running a business 591 00:39:40,280 --> 00:39:43,239 is difficult enough. When you're trying to do it on 592 00:39:43,320 --> 00:39:47,760 shifting sound, it's nigh on impossible. 593 00:39:48,320 --> 00:39:53,320 Speaker 1: Yeah, no, definitely I saw that, but I spent a 594 00:39:53,360 --> 00:39:57,840 bit of time working recruitment when we was that. That 595 00:39:58,000 --> 00:40:02,440 was in twenty two to twenty twenty two and twenty three, 596 00:40:02,679 --> 00:40:04,719 so I totally I had my own business for ten years, 597 00:40:04,800 --> 00:40:06,840 but I went back into employment for a couple of years, 598 00:40:07,119 --> 00:40:09,559 kept my business going in the background, but went back 599 00:40:09,599 --> 00:40:11,920 into employment, and then picked up where I left off 600 00:40:12,239 --> 00:40:15,360 in January twenty twenty four. But the reason I mentioned recruitment, 601 00:40:15,800 --> 00:40:22,239 it was fascinating to me how political events, global events 602 00:40:23,280 --> 00:40:29,440 would collectively affect people's decision making. So like in the lockdown, 603 00:40:30,559 --> 00:40:35,039 companies were hiring loads of people, like particularly tech developers, 604 00:40:35,039 --> 00:40:37,320 you know, techies, and then they got to the point 605 00:40:37,320 --> 00:40:40,239 where they basically overhired. There was spending too much money 606 00:40:40,239 --> 00:40:43,679 on these people, so it slowed right down. But then 607 00:40:43,840 --> 00:40:48,159 whenever there was some major political event or some war 608 00:40:48,400 --> 00:40:54,360 or waring Ukraine, whatever oil crisis, people just stop making 609 00:40:54,360 --> 00:40:58,159 a decision. And it was it wasn't just one or two, 610 00:40:58,239 --> 00:41:01,599 it was like everybody. And then the media, whatever the 611 00:41:01,639 --> 00:41:04,679 media was talking about, they had a role to play there. 612 00:41:04,719 --> 00:41:08,079 They were making things worse by still steering things up. 613 00:41:08,119 --> 00:41:10,800 So you've got all this going on, and when your 614 00:41:10,840 --> 00:41:13,000 business owner business, you know, it's so hard to know 615 00:41:13,119 --> 00:41:16,320 what to do for them, what's the right thing to 616 00:41:16,360 --> 00:41:20,559 do to get that clarity of thought. So that's why 617 00:41:20,559 --> 00:41:22,199 you do need external expertise. 618 00:41:22,239 --> 00:41:28,199 Speaker 2: I think that without a doubt, and I think you 619 00:41:28,239 --> 00:41:33,000 know that type of thing. I believe bigger companies, international 620 00:41:33,079 --> 00:41:43,119 companies and more are often more reactive, and unnecessarily so, 621 00:41:44,079 --> 00:41:49,639 because it's a so big and be so distant, you know. 622 00:41:49,679 --> 00:41:52,519 And if the Edict comes down. I've worked for big 623 00:41:52,559 --> 00:41:57,079 companies as well. And if the Egypt comes down from America, 624 00:41:57,280 --> 00:42:00,960 let's say that you need to reduce your head by fifteen. 625 00:42:03,400 --> 00:42:06,440 No amount of arguing it's going to change that. You're 626 00:42:06,519 --> 00:42:10,199 just got to get on and do it or increase 627 00:42:10,239 --> 00:42:16,360 your headcamp. Smaller businesses don't have such a problem. But 628 00:42:17,000 --> 00:42:19,679 you're right what you say. They are influenced by all 629 00:42:19,719 --> 00:42:22,960 the stuff that's on social media, all the stuff that's 630 00:42:23,000 --> 00:42:33,360 on YouTube, and not necessarily in a good way. You know. 631 00:42:34,639 --> 00:42:40,480 Lockdown was quite typical all of my clients, and I 632 00:42:40,519 --> 00:42:42,719 said to all of them at the beginning, I'm going 633 00:42:42,719 --> 00:42:46,840 to carry on coaching it, but we're going online. I'm 634 00:42:46,880 --> 00:42:49,519 going to carry on invoicing you. If you can pay, 635 00:42:49,559 --> 00:42:53,199 please pay. If you can't, just let me know. But 636 00:42:53,400 --> 00:42:56,800 every one of them came out of COVID stronger than 637 00:42:56,840 --> 00:43:05,000 they went in, probably because they weren't doing what everybody 638 00:43:05,039 --> 00:43:07,840 else was doing, which was just battening down the hatchets 639 00:43:07,960 --> 00:43:14,000 and hoping that life would get better. So it's it's 640 00:43:14,079 --> 00:43:19,360 quite interesting, But I think I think smaller businesses should 641 00:43:19,400 --> 00:43:24,719 be more agile, should be able to weather the storm 642 00:43:24,840 --> 00:43:34,119 better than a big business oftentimes. But the real important 643 00:43:34,159 --> 00:43:38,199 thing is the clarity of thought, the thought process that's 644 00:43:38,159 --> 00:43:42,920 supplied to making these decisions. M You know, very often 645 00:43:43,920 --> 00:43:47,719 when they zig, we should zag because if we just 646 00:43:47,840 --> 00:43:53,320 follow the crowd would be no better than average. Yeah, 647 00:43:54,119 --> 00:43:55,760 average isn't very good. 648 00:43:56,320 --> 00:43:59,360 Speaker 1: No, well, I'm sure your clients that's not what they want. 649 00:43:59,440 --> 00:44:02,800 They don't want to average. They want to be above average. 650 00:44:02,840 --> 00:44:05,719 They want to be high performers. They want to be. 651 00:44:05,800 --> 00:44:12,079 Speaker 2: Well, they're ambitious and as I said that the mountain, 652 00:44:12,159 --> 00:44:15,760 top of the mountain didn't fall there, wanted to get there. 653 00:44:16,320 --> 00:44:20,000 Speaker 1: Yeah. Yeah, I think what you said there as well. 654 00:44:20,199 --> 00:44:23,280 I love that about clarity of thought as well, and 655 00:44:23,639 --> 00:44:26,800 focus as well, staying focused and getting really clear on 656 00:44:26,880 --> 00:44:30,440 what you want. And so that's what you can definitely 657 00:44:30,440 --> 00:44:34,880 help with through your coaching sessions. And sometimes it is 658 00:44:35,119 --> 00:44:38,119 you just need someone to talk to you already. Often 659 00:44:38,239 --> 00:44:41,480 people already know the answers, they just need someone to 660 00:44:41,559 --> 00:44:46,199 keep them on track and stop getting distracted by other 661 00:44:46,239 --> 00:44:50,800 things and fill around the fill around the noise. Do 662 00:44:50,880 --> 00:44:54,000 you I know you do talk a bit about journaling 663 00:44:54,039 --> 00:44:58,480 and diaries, and is that something that you encourage your 664 00:44:58,480 --> 00:44:59,760 clients to do or many of you. 665 00:44:59,800 --> 00:45:03,400 Speaker 2: Can, depending on the client. I mean, one of the 666 00:45:03,440 --> 00:45:05,960 reasons I do a blog every week is that's my 667 00:45:06,159 --> 00:45:11,039 version of journaling. Yeah, you know, because an idea it's 668 00:45:11,079 --> 00:45:14,960 really difficult to pressure test it and sense check it. 669 00:45:15,440 --> 00:45:18,239 But the minute you write it out, you can stot 670 00:45:18,400 --> 00:45:22,199 see the flaws in the argument. So that's what I do. 671 00:45:22,280 --> 00:45:26,760 I encourage do our journal Yes I do, but not 672 00:45:26,880 --> 00:45:31,719 as consistently as I should or as I could do. 673 00:45:31,800 --> 00:45:37,639 I encourage clients to do it absolutely. The one thing 674 00:45:37,760 --> 00:45:42,280 that I am a big fan of Paul is and 675 00:45:42,320 --> 00:45:47,199 I call it the Wind's Diary. And that's, like so 676 00:45:47,320 --> 00:45:50,159 many other things, it's a ritual. I'm just looking to 677 00:45:50,159 --> 00:45:56,719 see if minds around here, and it simply involves taking 678 00:45:57,159 --> 00:46:02,199 a notebook electronic or paper and setting up a ritual 679 00:46:02,960 --> 00:46:05,519 every day or twice a day. I mean, I know 680 00:46:05,639 --> 00:46:09,840 that you read the same stuff every morning. That's a ritual, 681 00:46:10,000 --> 00:46:15,880 and rituals work. But this ritual is, let's say, once 682 00:46:15,920 --> 00:46:21,000 a day, at the end of the day, jotting down 683 00:46:21,880 --> 00:46:24,280 five wins. It might be three wins. It might be 684 00:46:24,320 --> 00:46:28,320 seven wins, but five wins, Now, what's a win? A 685 00:46:28,440 --> 00:46:33,000 win is anything you wanted to be. So I'm a diabetic, 686 00:46:33,239 --> 00:46:36,079 the fact that I've been in for a couple of 687 00:46:36,079 --> 00:46:39,559 hours and I've only eaten two biscuits could be a win. 688 00:46:40,320 --> 00:46:44,639 So I'll write it down. And what the benefit of 689 00:46:44,719 --> 00:46:49,559 doing that? And it's particularly good for somebody that lacks confidence? 690 00:46:51,360 --> 00:46:56,000 Is that? And the human brain is hardwired. Most of 691 00:46:56,039 --> 00:47:02,719 our emotions are about negative thing. We're hard wired to 692 00:47:02,880 --> 00:47:06,880 notice the bad stuff rather than the good stuff. So 693 00:47:07,199 --> 00:47:09,960 you know, if if you've got children, if one of 694 00:47:10,000 --> 00:47:15,039 the children came home with the scorecard from school and 695 00:47:15,079 --> 00:47:19,320 they had seven a's and one F, it would be 696 00:47:19,400 --> 00:47:25,039 the F that attracts all the attention and negativity biased. 697 00:47:25,079 --> 00:47:31,679 That's hardwired within human beings. Most of our emotions, it's argue, 698 00:47:32,559 --> 00:47:35,559 they're about spotting the bad stuff. So we don't eat 699 00:47:35,639 --> 00:47:43,800 rotten meat, we don't drink stale, stagnant water, so they're 700 00:47:43,840 --> 00:47:49,400 all the majority of them are negative biased. That keeps 701 00:47:49,480 --> 00:47:53,320 us safe. That's how we've evolved. But the danger is 702 00:47:53,760 --> 00:47:58,800 that sometimes all we can see is the negative stuff. 703 00:48:00,480 --> 00:48:04,400 So that Wind's diary is a way of training the 704 00:48:04,440 --> 00:48:09,199 brain to notice all the things that we've done well 705 00:48:10,199 --> 00:48:14,960 that day, and over time it changes the way our 706 00:48:15,000 --> 00:48:20,920 brain's wired, so and it builds up our confidence. Because 707 00:48:20,960 --> 00:48:23,119 the other thing is when we're filing a bit down, 708 00:48:23,519 --> 00:48:27,840 We've now got a notebook full of five winds for 709 00:48:28,000 --> 00:48:31,599 every day for the last year and a half. And 710 00:48:31,639 --> 00:48:36,280 that's incredibly powerful because it's when it's when you're being 711 00:48:36,360 --> 00:48:41,840 knocked off balance that you need to be able to 712 00:48:41,880 --> 00:48:47,039 grasp something like that. Yeah, and because of the way 713 00:48:47,079 --> 00:48:50,159 the brain works, it's very difficult to see the winds 714 00:48:50,920 --> 00:48:55,119 when we've just been knocked flattened our back. So you 715 00:48:55,159 --> 00:48:59,840 know that Wind's diary is a very very simple mechanism 716 00:49:00,280 --> 00:49:04,400 that anybody can use, and I recommend everybody does use. 717 00:49:04,920 --> 00:49:07,760 Speaker 1: Yeah. I love that. I'm gonna I'm gonna start doing 718 00:49:07,760 --> 00:49:11,800 that because Yeah, I love going from survive to thrive 719 00:49:12,199 --> 00:49:17,079 because you say, like, you're avoiding the negative to stay 720 00:49:17,119 --> 00:49:20,159 alive and keep going. But then if you focus on 721 00:49:20,199 --> 00:49:22,480 the positives, it can push you on to be more 722 00:49:22,760 --> 00:49:25,480 successful and more positive with your with your approach. 723 00:49:26,039 --> 00:49:28,320 Speaker 2: And that's that's why when you asked me how I was, 724 00:49:28,400 --> 00:49:33,199 that said excellent. Yeah, I love that yeah, why would 725 00:49:33,199 --> 00:49:34,880 I say, all right, I know. 726 00:49:35,000 --> 00:49:37,519 Speaker 1: Yeah, you're right, but a lot of people do like, 727 00:49:37,559 --> 00:49:46,519 oh yeah, I'm surviving. I'm ga. But on the just 728 00:49:46,639 --> 00:49:52,159 quickly on on journal like because in the past, I've 729 00:49:52,159 --> 00:49:54,960 tried journaling and I've not really known what to do, 730 00:49:55,119 --> 00:49:58,199 whether I do it in the morning, in the afternoon, evening, whatever. 731 00:49:58,760 --> 00:50:01,480 And I tried it a while ago, a few years ago, 732 00:50:02,480 --> 00:50:04,599 and I found I was just having a bit of 733 00:50:04,639 --> 00:50:06,880 a moon. I was being I was dwelling on things 734 00:50:06,880 --> 00:50:09,840 that weren't going right or that I was frustrated with. 735 00:50:10,679 --> 00:50:13,480 So I stopped doing it right because I found out 736 00:50:13,480 --> 00:50:16,280 when it was just blank pages, that's what I was doing. 737 00:50:17,039 --> 00:50:20,719 But there's a couple that I got one given one 738 00:50:20,719 --> 00:50:24,719 as a Christmas present and another one recently. This I'll 739 00:50:24,760 --> 00:50:29,760 just quickly show you this one, The Reset. It's a 740 00:50:29,840 --> 00:50:34,360 guy called Mike Bell who's based in Stockton, so he's 741 00:50:34,360 --> 00:50:37,000 a He created this. But what I really like about 742 00:50:37,079 --> 00:50:40,320 is it's really simple, but it's structured and it's all 743 00:50:40,440 --> 00:50:47,079 about positivity and focused on forward momentum. It guides you 744 00:50:47,239 --> 00:50:50,039 to only talk about what you're going to do to 745 00:50:50,079 --> 00:50:51,599 get you closer to where you want to be. 746 00:50:52,320 --> 00:50:53,440 Speaker 2: Yeah, that's so. 747 00:50:53,719 --> 00:50:57,119 Speaker 1: I was. It's a ninety day things. I've just literally 748 00:50:57,159 --> 00:50:58,840 just finished that actually. 749 00:50:58,440 --> 00:51:00,559 Speaker 2: But so we've got another one. 750 00:51:00,920 --> 00:51:04,280 Speaker 1: I've got another one waiting, yeah, have you so. But 751 00:51:04,400 --> 00:51:09,239 the practice of doing that on a morning, sitting with 752 00:51:09,239 --> 00:51:11,519 a cup of coffee before everyone else wakes up, I've 753 00:51:11,519 --> 00:51:13,199 got I've usually got about half an hour all of 754 00:51:13,280 --> 00:51:16,639 myself before the before the house wakes up, and having 755 00:51:16,679 --> 00:51:19,880 that quiet time to just sit and think and get 756 00:51:19,920 --> 00:51:22,679 clear on what I'm going to do that day. And 757 00:51:22,719 --> 00:51:25,039 then also, you know a lot of people have to 758 00:51:25,039 --> 00:51:28,559 do lists, but that's really been beneficial to me to 759 00:51:28,559 --> 00:51:31,280 to really plan what I'm going to do that day 760 00:51:31,400 --> 00:51:35,000 and get really clear that day. That gets me closer 761 00:51:35,000 --> 00:51:37,840 to where I want to be. And I didn't do 762 00:51:37,920 --> 00:51:38,599 that in the past. 763 00:51:39,320 --> 00:51:44,840 Speaker 2: And there's there's a lot of people that Brian Tracey's 764 00:51:45,880 --> 00:51:49,760 Brian Tracy calls at the Golden Hour that the first 765 00:51:49,880 --> 00:51:52,440 hour or so of waking up and having a ritual. 766 00:51:56,119 --> 00:51:59,599 Robin Sharma talks about that. I think he calls it 767 00:51:59,719 --> 00:52:02,760 the form club, but it's a similar thing. It's having 768 00:52:02,800 --> 00:52:05,840 that ritual first thing in the morning. For me, for 769 00:52:05,880 --> 00:52:10,559 a long time, I would get up early, go downstairs, 770 00:52:10,679 --> 00:52:13,159 get a cup of tea, get the dog, sit and 771 00:52:13,159 --> 00:52:17,639 read for thirty minutes, then go for a walk. That 772 00:52:17,800 --> 00:52:20,920 was a very very effective ritual. Funnily enough, I did 773 00:52:21,159 --> 00:52:24,639 exactly the same thing this morning. I'm not doing it 774 00:52:24,719 --> 00:52:27,400 as frequently now as I used to do it. But 775 00:52:27,559 --> 00:52:30,599 how we start the day is critical to how the 776 00:52:30,679 --> 00:52:34,000 day is going to go. You know, if we start 777 00:52:34,079 --> 00:52:39,760 the day doom and gloom, well it becomes a self 778 00:52:39,760 --> 00:52:40,760 fulfilling prophecy. 779 00:52:41,320 --> 00:52:46,039 Speaker 1: Yeah, no, toy, I totally believe that about protecting protecting 780 00:52:46,079 --> 00:52:52,280 your time, and particularly in the morning. Yeah, So I 781 00:52:52,400 --> 00:52:54,679 usually don't look at my phone for the first hour 782 00:52:54,800 --> 00:52:58,760 when I'm awake, and on an evening, I don't have 783 00:52:58,840 --> 00:53:01,079 my phone next to my bed. I just have like 784 00:53:01,119 --> 00:53:04,039 a little it's like at all it's just a little 785 00:53:04,039 --> 00:53:06,599 travel alarm clock, but that's my alarm for waking up, 786 00:53:06,599 --> 00:53:11,239 and I don't look when I go to bed, and 787 00:53:11,880 --> 00:53:15,760 that really helps stay because otherwise, if you're looking at 788 00:53:15,880 --> 00:53:17,719 if you're going on the news or you're going on 789 00:53:17,760 --> 00:53:21,599 the social media, and it's other people's thoughts and other ideas, 790 00:53:21,599 --> 00:53:25,079 put it in your brain. And yeah, I think that's 791 00:53:25,119 --> 00:53:27,880 really important to protect your time and get that cloudy 792 00:53:27,880 --> 00:53:30,440 your thought and focus on on what you want to 793 00:53:30,480 --> 00:53:31,840 do first thing in the morning. 794 00:53:32,360 --> 00:53:34,480 Speaker 2: And I think it was Gandhi that said I won't 795 00:53:34,559 --> 00:53:38,960 let people walk through my mind with their dirty boots. Yeah, 796 00:53:39,199 --> 00:53:46,159 you know, that's why I do very little TV, do 797 00:53:46,440 --> 00:53:52,519 very little news because there's very little of it that's 798 00:53:52,559 --> 00:53:55,119 either inspiring or good news. 799 00:53:55,599 --> 00:53:59,239 Speaker 1: No, definitely, the news, a lot of it. It's usually 800 00:53:59,280 --> 00:53:59,840 quite negative. 801 00:54:00,159 --> 00:54:05,559 Speaker 2: It's usually always yeah, always, So why would I let 802 00:54:05,599 --> 00:54:08,960 that into my mind if I don't have to? 803 00:54:09,519 --> 00:54:14,159 Speaker 1: M hm m hm. So if people want to find 804 00:54:14,159 --> 00:54:15,920 out more, they want to work with you, is the 805 00:54:15,920 --> 00:54:22,199 best place to go, obviously, it's kinnery dot your website. 806 00:54:22,360 --> 00:54:25,920 Speaker 2: Yeah, just google me. There's only that's the song goes, 807 00:54:25,960 --> 00:54:32,800 there's only one. I'm sort of fortunate in having a 808 00:54:32,920 --> 00:54:39,840 very unique surname. But yeah, website LinkedIn, but there's only 809 00:54:39,880 --> 00:54:43,199 one to make and then contact me either email me 810 00:54:43,760 --> 00:54:46,519 or phone me. The phone numbers on the website, it's 811 00:54:46,559 --> 00:54:51,559 also on LinkedIn. Chances are I won't pick up the 812 00:54:51,639 --> 00:54:56,320 phone because more often than not coaching and they can't 813 00:54:56,320 --> 00:54:59,960 be disturbed. But I'll always get back mm hmmm hmm. 814 00:55:00,480 --> 00:55:03,119 Speaker 1: Yeah, And I would encourage people to go on your 815 00:55:03,119 --> 00:55:05,360 website because you have got some very good resources on 816 00:55:05,440 --> 00:55:10,519 their good, good advice, good things to read. Definitely the 817 00:55:10,559 --> 00:55:13,679 email the five day productivity challenge. I think that's on 818 00:55:13,800 --> 00:55:16,559 every page on your website, either halfway down or at 819 00:55:16,559 --> 00:55:20,519 the bottom of the page. And yeah, you get an 820 00:55:20,559 --> 00:55:25,800 email every day for five days with some insights on there. 821 00:55:25,840 --> 00:55:28,760 But there's also usually a little fact sheet or something 822 00:55:28,800 --> 00:55:30,920 to download in a video as well, which I think 823 00:55:30,960 --> 00:55:31,559 is very good. 824 00:55:33,440 --> 00:55:37,400 Speaker 2: And I've been blogging for probably ten years now, so 825 00:55:38,280 --> 00:55:44,199 the best majority of those are on the website as well. Yeah, 826 00:55:44,239 --> 00:55:46,960 and I do that because it gets my mind clear 827 00:55:47,599 --> 00:55:50,079 and people value them. 828 00:55:50,320 --> 00:55:53,320 Speaker 1: Yeah. Great, And have you got are you looking for 829 00:55:53,400 --> 00:55:56,199 any more clients? Have you got room for any more 830 00:55:56,239 --> 00:55:56,719 at the moment? 831 00:55:57,280 --> 00:56:02,719 Speaker 2: Well, I would say always, to be honest, i'd be 832 00:56:03,199 --> 00:56:05,920 right now, I'd be struggling. One of the things that 833 00:56:08,679 --> 00:56:13,079 I think makes me different from other coaches is that 834 00:56:13,880 --> 00:56:18,079 there's never a contract when I work with somebody hasn't 835 00:56:18,119 --> 00:56:22,320 been for twenty one years. I promised to give the 836 00:56:22,440 --> 00:56:25,880 client more value than the paying for. If they don't 837 00:56:25,960 --> 00:56:29,280 think that I am, they can sack me at any time. 838 00:56:29,360 --> 00:56:31,400 They don't need to give me notice they don't need 839 00:56:31,440 --> 00:56:34,159 to give me an explanation. Even they can sack me 840 00:56:34,199 --> 00:56:38,920 at any time, which means that, you know, we're halfway 841 00:56:39,079 --> 00:56:41,840 through two firsts of the way through the month, so 842 00:56:42,039 --> 00:56:45,800 in ten days, all my clients get to decide whether 843 00:56:45,840 --> 00:56:51,880 the rejoining or the walking away. And you know, my 844 00:56:52,000 --> 00:56:54,679 average retention the last time I worked it out is 845 00:56:54,719 --> 00:56:58,960 something like four years, and I believe in this industry 846 00:56:59,000 --> 00:57:03,400 it's more like three months. So I don't tend to 847 00:57:03,440 --> 00:57:11,639 lose clients very frequently. But yeah, there's always room for 848 00:57:11,639 --> 00:57:17,360 for ambitious business owners to develop. 849 00:57:17,920 --> 00:57:20,639 Speaker 1: Right Yeah. Well, well I'm sure there'll be some people 850 00:57:20,840 --> 00:57:24,320 watching this or listening to this who you will get 851 00:57:24,320 --> 00:57:27,239 in touch or if they don't, they should get in 852 00:57:27,280 --> 00:57:30,760 touch with and I'll be encouraged. Well, if they've got 853 00:57:30,760 --> 00:57:33,760 to the end, they've definitely been into what you've been 854 00:57:33,800 --> 00:57:36,920 saying and what we've been talking about. So and there's 855 00:57:36,920 --> 00:57:39,360 a few people I've got in mind now I'm encouraging 856 00:57:39,400 --> 00:57:42,199 them to to get in touch and work with you 857 00:57:42,280 --> 00:57:42,679 as well. 858 00:57:43,199 --> 00:57:46,159 Speaker 2: Thank you. And you know it doesn't cost anything to 859 00:57:46,239 --> 00:57:47,119 have a chat. 860 00:57:49,360 --> 00:57:53,440 Speaker 1: Amazing, right, Ian, I somebody enjoyed that always like talking 861 00:57:53,559 --> 00:57:56,639 and always listening. To keep doing what you're doing. And 862 00:57:56,960 --> 00:57:59,760 if I don't see your speaking beforehand, have it. Have 863 00:57:59,840 --> 00:58:02,320 a lovely holiday in Spain. 864 00:58:02,920 --> 00:58:05,119 Speaker 2: Speak very much. I'll try my best. 865 00:58:05,360 --> 00:58:08,079 Speaker 1: I'm sure you will, all right, Okay, thank you Jesus. 866 00:58:08,800 --> 00:58:11,320 Speaker 2: Bye bye,