Keeping Business Technology Efficient — Justin Tung

Episode notes

Send us Fan Mail This week, the SphereCast team speaks with Justin Tung, Head of Business Technology at Segment , an enterprise platform that allows businesses to activate their customer data. The platform supports a variety of use cases, including activating data in marketing, product, and engineering. Segment is used by over 20,000 companies, including elite organizations like VMware, Google, Optimizely, Gap, Instacart, and more. In November 2020, Segment was acquired by Twilio for $3.2B. As the Head of Business Technology, Justin has been tasked with the seemingly impossible task of streamlining tools and processes between teams in a high growth environment — from marketing to sales, from sales to finance, and everywhere before, after, and in between. And, today, when there seem to be more applications than employees, that job is both painful and necessary. On the podcast, Tung explores his role, discusses some key challenges in the world of business technology management, and describes the importance of team building and development. Noteworthy Quotes: "Today, systems integration has to be a part of a business technology project's end-to-end delivery.