AI and Emotional Intelligence: Finding the Balance in Modern Research | James Warren | 377

Episode notes

What if the most valuable data in your company isn't in a dashboard — it's buried in stories no one is asking for? In this episode, Jeff Mains sits down with James Warren, founder and CEO of Share More Stories and creator of the SEEK platform — a human experience insights tool that helps organizations uncover the emotional drivers behind employee and customer behavior through narrative-driven research. James shares his journey from a 20-year corporate career to building a company born at the intersection of storytelling, AI, and organizational insight. He explains why traditional surveys and NPS scores only answer what is happening, while stories reveal why — and why that distinction is everything when it comes to retention, culture, and growth. The conversation explores how SEEK evolved from in-person workshops to a scalable digital platform, how AI is being used to analyze emotional themes in thousands of stories simultaneously, and where the line sits between AI-assisted and AI-generated content. Key Takeaways 4:02 — **From corporate to founder:** James explains what was missing in his 20-year career and why the pull to create and build led him to start Share More Stories.