Episode 111: Technology + Humanity in Hiring: AI, Candidate Experience & Real Talk with Ben Eubanks

Episode notes

Hiring has been called “broken” for decades, but is it actually? And if so, what does “fixed” even look like? In this episode of Recruiting Is No Joke , Joel sits down with Ben Eubanks, Chief Research Officer at Lighthouse Research & Advisory, author, and HR tech analyst, to explore what’s working, what’s failing, and how talent leaders can prepare for a future shaped by AI, automation, and shifting workforce expectations. Ben shares his journey from HR practitioner to researcher, explains why rejection and discomfort are essential for growth, and challenges recruiters to rethink how they measure success in a world where technology is everywhere but humanity is irreplaceable. During the conversation, Joel and Ben dive into AI hype vs. reality, candidate experience, automation’s hidden costs, and why empathy, creativity, and critical thinking may be the most valuable skills of all in the future of work. Whether you’re a recruiter, TA leader, or HR pro wondering how to stay relevant in the age of AI, this conversation will leave you with fresh insights and practical takeaways.