555: How human-centered product innovation is transforming healthcare – with Joseph Michelli, PhD
Product Mastery Now for Product Managers, Leaders, and Innovators · 2025-09-01 · 14 min
Episode notes
Product management lessons from Amazon’s $4 billion acquisition of One Medical Watch on YouTube TLDR Dr. Joseph Michelli—speaker, consultant, and bestselling author—joins me to explore how product innovation and exceptional customer experiences can transform industries, with a deep dive into One Medical, the patient-centered healthcare startup recently acquired by Amazon for $4 billion. The conversation sheds light on designing human-centric experiences, the strategic use of technology and AI, and the importance of empowering both employees and customers in service delivery. Practical takeaways for product managers include blending automation with empathy, continuous improvement through design thinking, and fostering workplace environments where innovation thrives. Introduction If you've ever struggled with whether to automate a customer touchpoint or keep it human, if you've wondered how to measure the "personal" side of your product experience, or if your team debates where AI helps versus where it hurts customer relationships—this discussion is for you.