From COEs to AI: The Tools That Actually Scale Ops

Episode notes

Host Sagi Eliyahu welcomes Kevin Keller , Senior Vice President - General Counsel of Forward Networks, Inc. Kevin shares his career path from electrical engineering to law and tech, unpacking what it means to lead with curiosity, data and process in high-growth environments. With legal and operational leadership experience at Amazon, Instacart, Facebook and startups, Kevin offers insights into building adaptable teams, operationalizing AI and redefining efficiency for the modern workplace. Key Takeaways: (01:05) Kevin’s background and his pivot from engineering to law. (09:36) Process-driven, analytical thinking is essential for continual improvement and efficiency. (10:33) Breaking down processes and identifying areas for automation or improvement is a critical leadership skill. (12:09) Root cause analysis and taking ownership of mistakes are vital for organizational health and growth. (23:42) Leveraging AI starts with breaking down team processes and empowering those closest to the work to identify opportunities. (24:36) Hiring for intelligence, emotional intelligence and curiosity is more valuable than focusing solely on credentials.