Ep 68 | Alexandra Ardelean

Episode notes

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Alexandra Ardelean , Senior Customer Success Manager at BigTime, a professional service automation platform for project-based businesses. Alexandra brings a uniquely diverse background to Customer Success, combining a design degree, Lean Black Belt certification, and years of operational experience—including time spent as a customer of the very platform she now supports. She shares what post-acquisition CS integration looks like in practice, why localizing playbooks requires human expertise beyond AI prompts, and why patience remains one of the most important skills she continues to develop.