Ep 67 | Silviana Prodan

Episode notes

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Silvana Prodan , Team Lead Customer Success at Bloomflow, a platform that helps large organizations deploy and manage their innovation programs. Silvana brings a unique background to Customer Success, combining a PhD in communication, a career in conference interpreting, and experience working across German-, French-, and English-speaking clients. She shares how these experiences shape her approach to enterprise relationships, navigating champion and sponsor dynamics, and balancing AI tools with critical thinking.