Ep 65 | Vlad Zholnerchuk

Episode notes

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Vlad Zholnerchuk , CS Team Lead at Health Samurai, a platform that helps healthcare organizations build and scale interoperable clinical data systems. Vlad shares what Customer Success looks like when your customers are engineers building clinical systems on a highly technical platform, why he restructured his team to embed engineers directly into CS, and how Health Samurai built an AI agent that can reproduce customer issues in minutes instead of hours.