Ep 63 | Dylan Berno

Episode notes

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Dylan Berno , Head of Customer Success at Coast, a fintech company helping businesses control and track fleet spending. Dylan shares how Coast built a signal-driven CS function powered by AI and automation, what the CS team focuses on when systems handle the operational layer, and why data accessibility remains the biggest blocker for most CS teams trying to scale.