Ep 61 | Mark Rocklin

Episode notes

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Mark Rocklin , Director of Success Management EMEA at CloudShare, a platform that helps software companies run virtual labs for product demos, training, and technical enablement. Mark shares how Customer Success and operations work together at CloudShare, why responding to every NPS score made a bigger impact than any system they implemented, what breaks first as a CS team scales, and how he would approach building a CS organization from scratch with just three people.