Ep 60 | Beatriz Toledo

Episode notes

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Beatriz Toledo , Customer Success Manager at iRaiser, a digital fundraising platform for charities and nonprofits. Beatriz shares what customer success looks like in the nonprofit fundraising space, why rebuilding trust with an existing account is often harder than building it from scratch, and what the earliest warning signs of churn actually look like. This episode is especially valuable for anyone working in Customer Success, onboarding, or retention.