Ep 59 | Ebba Klementsson

Episode notes

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Ebba Klementsson , Customer Success Manager at Refapp, a platform that helps companies streamline their reference checking process. Ebba shares how her background in recruitment and HR shaped her approach to Customer Success, what it was like building a CS function from scratch in an early-stage company, and how customer segmentation, accountability, and operational structure evolve as a business scales.