Ep 58 | Agathe Nivet

Episode notes

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Agathe Nivet , Customer Success Manager at Spendesk, a platform that helps finance teams control and automate company spending. Agathe shares why onboarding should focus on delivering value rather than completing checklists, what an effective Sales → CS handoff actually looks like, and how to scale onboarding processes without losing the human connection. This episode is especially valuable for anyone working in Customer Success or onboarding.