Ep 57 | Alex Frunza

Episode notes

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Alex Frunza , Head of Customer Success, Enablement and Support at Otera, a company automating complex enterprise workflows across systems. Alex shares why Customer Success can’t operate as a silo in enterprise environments, what ownership really means when delivery happens through partners, and how to balance startup speed with enterprise discipline. He also explores what skills will matter most for CS leaders as AI continues to reshape the industry.