Ep 53 | Dominik Nenicka

Episode notes

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Dominik Nenicka , CS Team Lead at Resistant. They discuss what customer success looks like when your product’s job is to prevent problems before they happen, how to prove value when success means silence, and what it takes to scale a CS team in a company doubling revenue year over year. Dominik also shares why usage metrics can be misleading in fraud prevention and how to build trust with clients in security-sensitive industries.