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Ep 51 | Daniela Shikova
Mastering CS: Candid Leader Insights · 2026-03-25 · 29 min
Episode notes
In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Daniela Shikova , Manager Customer Success at TrialHub, a platform helping pharma and CRO teams plan smarter clinical trials. Daniela shares how she built a Customer Success function from scratch in one of the most regulated industries in the world, and what makes CS in clinical research fundamentally different.