← Mastering CS: Candid Leader Insights
Listen to this episodeAll Mastering CS: Candid Leader Insights episodes →
Ep 49 | Cameron Hogg
Mastering CS: Candid Leader Insights · 2026-03-12 · 19 min
Episode notes
In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Cameron Hogg , Customer Success Manager at OneTrace, a construction technology platform that helps subcontractors track work, maintain compliance, and gain visibility across projects. Cameron shares what surprised him most when moving from licensing tech into construction SaaS, how CS teams drive adoption among field-based users, and why simplicity and fast onboarding are critical when customers need to start using software immediately.