← Mastering CS: Candid Leader Insights
Listen to this episodeAll Mastering CS: Candid Leader Insights episodes →
Ep 48 | Gillian Stringer
Mastering CS: Candid Leader Insights · 2026-03-09 · 29 min
Episode notes
In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Gillian Stringer , Senior Client Partner at Enrich. They discuss how Customer Success evolves from platform enablement to true business partnership, why protecting the relationship can sometimes backfire, and how CS teams can align with Sales to drive retention and growth.