Ep 47 | Catalin Petre

Episode notes

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Catalin Petre , Customer Success Manager at Several Nines, the company helping teams deploy, manage, and operate open-source databases in production. Catalin shares why he left a seven-year corporate career to join a scale-up, how CS operates when accounts are shared across Account Executives and technical teams, and why relationship-building, onboarding speed, and operational discipline are key drivers of renewals. What You’ll Learn: ️ Why Catalin moved from corporate to a lean scale-up environment ️ How CS works when accounts are shared across CS, AEs, and Solutions Architects ️ Catalin’s end-to-end rhythm: onboarding, checklists, refreshers, and renewals ️ How strong relationships speed up resolution and drive expansion ️ The three health signals he trusts most: ticket patterns, refreshers, and renewal intent ️ What he keeps scrappy vs.