Ep 46 | Arek Czarnecki

Episode notes

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Arek Czarnecki , Head of Customer Success at Gridaly, an all-in-one event management platform that helps organizers run virtual, hybrid, and in-person events end to end. Arek shares how he transitioned from Sales into Customer Success and rebuilt the entire CS function from scratch inside a fast-growing startup. They discuss what it takes to scale customer delivery in an event-driven business with seasonality, tight timelines, and high expectations—while building processes, selecting tools on a limited budget, and introducing AI-enabled workflows without losing the personal touch customers value.