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Ep 41 | Sara Vera Cruz
Mastering CS: Candid Leader Insights · 2025-11-17 · 29 min
Episode notes
In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Sara Vera-Cruz Quintas , Customer Care & Success Manager at CargoFive. Sara shares insights from her multifaceted career spanning customer service, procurement, and sales — exploring negotiation, data-driven adoption, and how to unite Customer Care and CS for impact.