Ep 39 | Jeroen Kuiper
Mastering CS: Candid Leader Insights · 2025-11-15 · 29 min
Episode notes
In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Jeroen Kuiper , Director of Customer Success at OpenUp, to discuss his journey in CS, leadership lessons, and how to maintain a customer-first mindset while scaling teams and processes. What You’ll Learn: ️ How past experiences impacted customer success ️ How to scale and grow the business ️ How to keep a customer-centric culture while scaling ️ How to structure your team for success ---- With Custify, you can: ️ automate daily tasks through Playbooks ️ build individual customer #HealthScores ️ create customer segments ️ improve your customer communication strategy ️ streamline your onboarding process ️ track customers’ journeys every step of the way ️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: Custify Website LinkedIn Twitter Facebook Contact Us