Ep 33 | Craig Taylor
Mastering CS: Candid Leader Insights · 2024-12-20 · 34 min
Episode notes
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas , Head of Marketing at Custify, discussed with Craig Taylor, Head of Customer Success at SimplePoll. What You’ll Learn: ️ How past experiences impact customer success ️ How to implement a digital-first CS strategy ️ The importance of technology in CS ️ The right screening process for a CSP ---- With Custify, you can: ️ automate daily tasks through Playbooks ️ build individual customer #HealthScores ️ create customer segments ️ improve your customer communication strategy ️ streamline your onboarding process ️ track customers’ journeys every step of the way ️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: Custify Website LinkedIn Twitter Facebook Contact Us