Ep 31 | Karina De Alba

Episode notes

In our latest episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas , invites Karina De Alba , Head of Customer Success at Weglot. Karina talks about her amazing journey from being a dancer instructor in San Francisco to being the Head of CS at a company in Paris. What You’ll Learn: ️ How to switch from one career to another and master various skills ️ How to structure the CS customer success team ️ What are the right skills for CS ️ The importance of the right tool stack for CS ️ How to overcome customer challenges ---- With Custify, you can: ️ automate daily tasks through Playbooks ️ build individual customer #HealthScores ️ create customer segments ️ improve your customer communication strategy ️ streamline your onboarding process ️ track customers’ journeys every step of the way ️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: ⁠⁠⁠⁠⁠⁠⁠ Custify Website ⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠ LinkedIn ⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠ Twitter ⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠ Facebook ⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠ Contact Us ⁠