Ep 28 | Renata Pinheiro

Episode notes

Renata Kashiwaya Pinheiro , the VP of Customer Success at Zaptic, shares her inspiring career journey, from pursuing a degree in biology to becoming a customer success leader in the tech world, offering valuable insights into how she navigated these transitions and evolved her approach to building and leading successful CS teams. What you’ll learn: How to transition into customer success from different industries and roles Strategies to position customer success as a key function early in startups Balancing sales, product development, and customer success for optimal growth The role of technology in scaling customer success teams effectively How to handle customer requests and set expectations through transparent communication ---- With Custify, you can: ️ automate daily tasks through Playbooks ️ build individual customer #HealthScores ️ create customer segments ️ improve your customer communication strategy ️ streamline your onboarding process ️ track customers’ journeys every step of the way ️ get a 360 view of their progress Want to do great things with your customer success initiative?