Ep 22 | Alexandre Kinapenne
Mastering CS: Candid Leader Insights · 2024-10-04 · 36 min
Episode notes
In our new episode, Irina Cismas , Head of Marketing at Custify, sits down with Alexandre Kinapenne , the Head of Customer Success at Nodalview to discuss amazing insights about his journey in CS, the challenges he overcame, and the strategies he implemented. What you’ll learn: How to have a growth mindset How to structure the CS customer success team What are the right skills for CS The importance of the right tool stack for CS How to overcome customer challenges ---- With Custify, you can: ️ automate daily tasks through Playbooks ️ build individual customer #HealthScores ️ create customer segments ️ improve your customer communication strategy ️ streamline your onboarding process ️ track customers’ journeys every step of the way ️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: Custify Website LinkedIn Twitter Facebook Contact Us