Ep 21 | Amy Newbury
Mastering CS: Candid Leader Insights · 2024-10-04 · 33 min
Episode notes
In this podcast, Irina Cismas welcomes Amy Newbury , Head of Customer Success at Kleene. Amy shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented. What you’ll learn: How to scale your CS department How to structure the CS customer success team What to prioritize in customer success The importance of the right tool stack for CS How to upsell and cross-sell ---- With Custify, you can: ️ automate daily tasks through Playbooks ️ build individual customer #HealthScores ️ create customer segments ️ improve your customer communication strategy ️ streamline your onboarding process ️ track customers’ journeys every step of the way ️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: Custify Website LinkedIn Twitter Facebook Contact Us