Ep 20 | Ellie Yates
Mastering CS: Candid Leader Insights · 2024-10-04 · 25 min
Episode notes
Here’s a new episode from our podcast - in which Irina Cismas talks to Ellie Yates , the Head of Customer Success at Signable. In this episode, Ellie shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented. What You’ll Learn: How to structure the CS team How to maintain a good relationship with sales Crucial skills for customer success professionals What to prioritize in customer success The importance of the right tool stack for CS ---- With Custify, you can: ️ automate daily tasks through Playbooks ️ build individual customer #HealthScores ️ create customer segments ️ improve your customer communication strategy ️ streamline your onboarding process ️ track customers’ journeys every step of the way ️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: Custify Website LinkedIn Twitter Facebook Contact Us