Ep 18 | Violeta Yuste
Mastering CS: Candid Leader Insights · 2024-08-15 · 29 min
Episode notes
In this new episode from our podcast, Mastering CS, Irina Cismas , Head of Marketing at Custify, sat down with Violeta Yuste , the Head of Customer Success at Userguest. In this podcast, Violeta shares her journey in CS, the challenges she overcame, and the strategies she implemented. What you’ll learn: - How to make sure your team is aligned - How to keep the team united even if you work remotely - How to prove the value of CS internally - The importance of data and KPIs - How to prioritize in customer success - How to incorporate AI in CS ---- With Custify, you can: ️ automate daily tasks through Playbooks ️ build individual customer #HealthScores ️ create customer segments ️ improve your customer communication strategy ️ streamline your onboarding process ️ track customers’ journeys every step of the way ️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: Custify Website LinkedIn Twitter Facebook Contact Us