Ep 13 | Matt Kelso
Mastering CS: Candid Leader Insights · 2024-03-12 · 40 min
Episode notes
In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas , Custify’s Head of Marketing interviewed Matt Kelso , Director of Customer Success at Teampay. What You'll Learn: - Customer success in 2023 - Challenges in CS - Data shaping the CS strategy - Key metrics for customer success - Building the CS team - Selling CS internally - Choosing the right tools - Predictions for 2024 ---- With Custify, you can: ️ automate daily tasks through Playbooks ️ build individual customer #HealthScores ️ create customer segments ️ improve your customer communication strategy ️ streamline your onboarding process ️ track customers’ journeys every step of the way ️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: Custify Website LinkedIn Twitter Facebook Contact Us