Ep 12 | Laura Litton
Mastering CS: Candid Leader Insights · 2024-03-12 · 42 min
Episode notes
In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas , Custify’s Head of Marketing sat down with Laura Litton , Director of Success at LiveSchool. Let’s discover Laura’s journey in customer success and her insights for customer success managers. What you’ll learn: - How customer success looks in the education sector - Challenges in CS teams - How to choose the right CS tools - How to build a successful CS team - Common mistakes in CS - CS predictions for 2024 ---- With Custify, you can: ️ automate daily tasks through Playbooks ️ build individual customer #HealthScores ️ create customer segments ️ improve your customer communication strategy ️ streamline your onboarding process ️ track customers’ journeys every step of the way ️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: Custify Website LinkedIn Twitter Facebook Contact Us