Mediation in Leadership: How to Resolve Workplace Conflict Before It Escalates

Episode notes

Learn how to use mediation as an early intervention tool to resolve workplace conflict, rebuild communication, and retain your best people before a dispute becomes a crisis. Most leaders only think about conflict resolution when things have already broken down. In this episode, Lee speaks with Alice Matthews, Chief Executive of Mediation Plus, about how to use mediation to reduce workplace grievances, retain key employees, and rebuild team communication before disputes escalate.Alice shares what nine years of leading a volunteer-driven organisation has taught her about delegation, peer support, asking for help, and building the kind of trust that holds complex teams together on a tight budget. She also makes a compelling case for embedding mediation into everyday leadership practice, not just reaching for it when a grievance policy has already been triggered.