Learning at Work: Why Courses Fail and What Leaders Should Do Instead

Episode notes

Learn why traditional training courses often fail and how to replace them with high-impact learning experiences that drive real performance. In this episode, globally recognised learning expert Nick Shackleton-Jones explores the "courses to resources" shift, the importance of getting to know your team at an individual level, and how to intentionally integrate AI to enhance human capability without eroding essential skills. We are joined by Nick Shackleton-Jones, CEO of Shackleton Consulting and former Chief Learning Officer at Deloitte UK. Nick is a pioneer of the 'courses to resources' shift and the author of the critically acclaimed book How People Learn . We discuss the dangers of the 'parenting' leadership style and why treating employees like children drives away top talent. Nick explains the 'Sat Nav' effect: how over-reliance on performance support tools can erode long-term capability. Key Takeaways: The Context Model: Why learning is driven by emotion and personal significance rather than content delivery. Leadership Traps: How new leaders frequently default to 'parenting' styles & how to avoid this common pitfall.