Episode 60: The KPI Trap: Shifting from Goal Setting to Puzzle Solving | Radhika Dutt

Episode notes

Are your KPIs hiding your business's "sins"? In this episode of Leadership in Quarters, Josh Seldin sits down with author and entrepreneur Radhika Dutt to dismantle the "old school" approach to management. Radhika explains why our current obsession with KPIs and OKRs is actually a relic of the 1940s assembly line-and why it's failing in today's complex, tech-driven world. Radhika introduces the OHLA Framework, a "puzzle-solving" mindset that replaces rigid targets with curiosity and experimentation. If you've ever felt that your team is operating under a "no gap, no yap" mentality-hiding deep-seated problems because they are technically hitting their numbers-this episode will show you how to flip the script and drive true high-performance. In this episode, you'll learn: The 1940s Management Crisis: Why we are still using assembly-line logic for modern knowledge work. "No Gap, No Yap": How to break the culture of complacency where "green" dashboards hide "red" realities. The OHLA Framework: A step-by-step guide to Objectives, Hypothesis, Learnings, and Adaptations. Goals vs. Puzzles: How a simple shift in language can ignite team curiosity and ownership.