Getting Positive Results from Hard Conversations

Episode notes

Guest: Dr. Marcia Reynolds Why do difficult conversations so often go wrong, even when you prepare for them? In this episode, host Maureen Metcalf sits down with Dr. Marcia Reynolds to explore how leaders can turn resistance into meaningful results. While most approaches focus on what to say, Marcia reveals that real change happens when leaders shift mindsets, starting with their own. Together, they unpack: Why knowing what to do rarely leads to behavior change, How emotional reactions (both yours and theirs) shape the outcome of every conversation, and Why psychological safety is the foundation for honest dialogue and high performance. You’ll learn how to mentally prepare for difficult conversations, manage your emotional state in the moment, and use a coaching approach that helps others see differently so they can act differently. This episode offers practical tools for navigating high-stakes conversations with clarity, courage, and care…whether you’re giving feedback, addressing conflict, or guiding someone through change.