Todd Mayhew, CHRO at Snap Finance

Episode notes

From Reorg to Results: Snap Finance’s CHRO on Org Design, AI Adoption, and the People Strategy Edge Summary If your org chart changes but execution doesn’t, you’re missing the “connective tissue.” Todd Mayhew, Chief Human Resources Officer at Snap Finance, shares how he’s guiding a fintech at an inflection point—from a transaction-based model to a consumer platform—by aligning structure, process, and behavior. Five months into the role, Todd is reorganizing around centers of excellence, using RACIs to create clarity, and applying the Galbraith Star Model to ensure strategy, structure, process, rewards, and people move in lockstep. A USC doctorate in Organizational Change & Leadership gives him the language and evidence to influence CFOs and engineers with data, not just theory. Todd also reframes AI as an HR discipline: you onboard, coach, and measure it like a teammate, model adoption as a leader, and spotlight internal wins to drive behavior change. He cautions that AI augments capability—it won’t replace missing analytical muscles—and makes the case that a business strategy without a people strategy is a pipe dream.