Tanya Moore, Chief People Officer at West Monroe

Episode notes

AI‑Literate HR: West Monroe’s CPO on Human‑in‑the‑Loop and Workflow Leapfrogging Summary Feeling the pressure to do more with less while AI reshapes work? Tanya Moore, Chief People Officer at West Monroe, shares how she’s evolving HR from an administrative function to a strategic architect of business outcomes. Leading people strategy for a 2,000+ person business and technology consultancy, Tanya breaks down a practical AI playbook: raise AI literacy across the org (they now have ~100 super users), reinvent core workflows, and keep humans firmly in the loop. She details how West Monroe built client-ready offerings like Intellio Hopper to modernize data 80% faster, and how her team uses AI to compress M&A diligence—from sifting thousands of documents to delivering faster, higher-quality insights. Tanya also offers concrete advice for HR leaders: separate HR operations from strategy, focus on fewer, high-impact priorities, and “leapfrog” with technology instead of moving step-by-step. She closes with how leaders should model usage, prioritize workflow pilots, and foster continuous learning (including her own 8–10 hours per week) so talent stays employable and energized.