Pam Teufel, Senior Vice President, CHRO at Main Line Health

Episode notes

From Bots to Bedside: Mainline Health’s CHRO on AI, Capacity, and Trust Summary Healthcare never slows down—so how do people leaders modernize without burning out their teams? Pam Teufel, Chief Human Resources Officer at Mainline Health (14,000 employees; four acute-care hospitals, a behavioral health facility, and hundreds of ambulatory sites), shares how she prioritizes capacity, trust, and practical technology in a no-rest era. Pam pulls back the curtain on the “invisible work” of HR—from leading a CEO transition to risk-managing every hire and termination—and why designing systems around the end user is the only path to effective AI. She details real wins: a ServiceNow-powered HR service center, a hackathon-built chatbot that answers high-volume leave-of-absence questions for an 80% female workforce, and clinical AI that reduces charting “pajama time,” triages urgent radiology, and automates nurse discharge education. Expect a grounded playbook on sequencing change, leading with empathy for frontline realities, and growing learning agility so teams can keep up without burning out.