Jason Desentz, CHRO at Toshiba USA

Episode notes

Reinventing a 150‑Year‑Old Startup: Toshiba’s CHRO on Influence, COEs, and AI Summary How do you modernize a century-old manufacturer under private equity—while unifying fragmented HR teams and systems? Jason Richard Desentz, Chief Human Resources Officer for Toshiba in the Americas, breaks down what it really takes to lead transformation at scale. With roots in Detroit automotive and training in Lean Six Sigma, plus an MBA and DBA, Jason explains why today’s CHRO must think like a business operator first. He shares a simple but powerful career framework—rotating between HR centers of excellence and field roles (“work on” vs. “work in” the process)—that builds credibility and speed. Jason also unpacks the politics of change: how to socialize ideas early, tailor the pitch, and win stakeholder buy-in. He frames AI as an enhancement, not a replacement, and makes the case for cultures that embrace smart risk-taking and fast learning from mistakes. Expect practical guidance on consolidating legacy orgs, avoiding complacency, and bringing Gen Z voices to the table—all while keeping the business, people, and process aligned.