AI Hiring Under Fire: CHRO Kristen Duckett on Mobley v. Workday, Governance, and Accountability

Episode notes

Summary What happens when an AI hiring tool is accused of discrimination—and your brand, hiring engine, and employee trust are all on the line? In this episode, Rebecca Taylor sits down with Kristen Duckett, Chief Human Resources Officer at WorldStrides, to dissect the Mobley v. Workday case and what it means for HR leaders using AI in talent selection. With a background in executive recruiting and hands-on experience leading an AI steering committee, Kristen details how to build real governance—not just policies on paper. She explains automation bias and why explainability features matter, how to audit outcomes without stifling innovation, and who to involve (CHRO, Legal, CIO, Product) at each step. You’ll hear how to message internally and externally when the pressure is high, why HR must investigate before defending, and practical ways to pause high-risk AI features while keeping hiring moving. Timestamps [00:45] – New format: Real-life employee relations scenarios and why specifics matter [02:21] – The Mobley v.