Why personalized guest experiences matter to Collared Martin Hospitality

Episode notes

In this episode of Hotel Moment, Karen Stephens, CMO of Revinate, sits down with Steven Rubin, CEO of Collared Martin Hospitality and adjunct professor at NYU, to explore how boutique hotels can merge innovation with empathy to bring back the soul of hospitality. With nearly three decades of experience across hospitality, technology, and strategy, Rubin leads a growing portfolio of distinctive properties in destinations like Martha’s Vineyard, Nantucket, and Jackson Hole, all grounded in his belief that technology should empower, not replace, human connection.