Why luxury hotels should focus on revenue, not cost-cutting | with Robert-Jan Woltering

Episode notes

In this episode of Hotel Moment, Dylan Cole, Managing Director EMEA at Revinate, sits down with Robert-Jan Woltering, Managing Director of De L'Europe Amsterdam, for a conversation covering three decades of luxury hotel leadership, the philosophy behind one of Europe's most storied properties, and a deeply held conviction about what actually drives profitability. Robert-Jan is a fourth-generation hotelier: his grandmother opened her last hotel at 65, his father worked cruise liners and KLM, and his son is currently in management training at the Capella Hotel in Bangkok. He arrived at De L'Europe after 27 years abroad across 14 countries and five continents, called back to Amsterdam by Heineken, the hotel's owner. The hotel turns 130 this year, holds three Michelin keys as the only property in the Benelux with that distinction, and has developed 14 uniquely designed suites that turn an Amsterdam stay into an experience that cannot be replicated anywhere else in the world. What you'll learn: ● Cost-cutting is detrimental to luxury positioning: Robert-Jan is direct and unapologetic.