Revinate unplugged: Super user secrets & success stories | a Revinate webinar

Episode notes

This episode of Hotel Moment features a webinar from Revinate’s Hotel Moment Deep Dive series with Brent Sanders, Customer Education Specialist at Revinate, and Miranda Cubillas, Director of Reservations and Recreation at the Ojai Valley Inn. Drawing on nearly two decades of experience at the iconic California resort, Miranda shares how hoteliers can elevate reservation operations through a culture of excellence, experiential training, and strategic leadership. With Ojai Valley Inn’s offerings — including 307 rooms, a PGA-certified golf course, and a 3,200-square-foot spa — Miranda outlines the reservation strategies that support the property's high-touch guest service. The discussion covers how to build effective remote teams, apply SMART goals for coaching, and use tech tools to maintain service consistency. Also featured is Revinator, Melissa McMullin, Product Marketing Manager, who shares additional insights on driving results through collaboration between the reservations and marketing teams. Together, Brent and Miranda,offer practical tactics for increasing conversion rates, capturing guest data, and enhancing campaign performance through proactive outreach.