Recast: Hospitality is like building bridges — you need the right tools | with Robbert Manussen

Episode notes

In this enlightening recast episode of Hotel Moment, Karen Stephens engages with Robbert Manussen, Area General Manager at Intercontinental Hotel Group in Taiwan, to delve into the intersection of technology and hospitality. Robbert offers a fascinating glimpse into how the Intercontinental brand is leveraging cutting-edge technology to enhance guest experiences and streamline operations. Throughout the conversation, Robbert shares insights from his extensive global career, explaining how his experiences across different cultures have shaped his leadership approach. He discusses Intercontinental Taiwan's innovative implementation of voice control technology, which has surprisingly been embraced most enthusiastically by senior citizens. Robbert also highlights their data-driven sustainability initiatives, including the successful replacement of plastic water bottles with in-room water taps and bamboo thermos flasks.