Recast: Guests define what luxury means today | with Shannon Knapp

Episode notes

In this engaging recast episode of Hotel Moment, Karen Stephens sits down with Shannon Knapp, President & CEO of The Leading Hotels of the World, to explore the evolving luxury hospitality landscape and how independent luxury hotels can thrive in the modern era. Shannon shares her wealth of experience in the luxury travel space, shedding light on how her organization supports over 400 luxury hotels across 80 countries. Throughout the conversation, Shannon discusses how the definition of luxury has transformed from a standardized hotel-defined concept to a highly personalized experience tailored to individual preferences. She highlights the crucial role of technology in enabling personalization at scale while maintaining the human touch that defines true luxury service. Shannon also shares insights into the Leaders Club loyalty program, which offers immediate benefits designed to foster loyalty across the collection of independent hotels.